My husband and I spent 3 nights at the Westin last week and LOVED it. I have to admit I was a little nervous to see what we were getting as most of the reviews I saw were not good. I had low expectations and they completly exceeded them. Our flight was extremely delayed(5 hours) and was arriving early in the morning. I called the Westin to let them know and they checked us in over the phone, so that when we got to the hotel at 7am and wanted to crash they had the room all ready. The room was very large and the bed was extremely comfortable. We didn't have a Michigan Avenue View room, but could slightly see Lake Michigan and actually liked seeing all the different buildings. We ordred room service for a late lunch and it was fast and delicious. Also, we got an amazing rate for booking in advance thru the hotel website and I highly suggest doing that. The only downfall was concierge. They always seemed extremely busy and seemed in a rush to get us handled and out of there way, not very friendly. Overall we loved the hotel and it's location. When I go back to Chicago I am most definetly staying at the Westin.

We stayed here for a girls weekend and it was perfect. GREAT location, good service, lovely rooms, reasonable prices. I would recommend to anyone traveling to Chicago who wants to stay downtown!!

We have stayed at four Chicago hotels ( Ambassador East, Majestic, Drake, westin) in the year since my daughter started working in Chicago, this is the only one I would not recommend. We were put in room 1011, which is behind the elevator cable shaft. All night we heard what I call the "zipper in a dryer " sound, only it was louder. I came close to taking a blanket to the lobby and sleeping in a chair. In the morning when we complained, the clerk said 'we checked in too late (5:00 PM)' and also said that 'the hotel engineer was working on the problem'. If she knew of a problem, why did she put someone in that room? This is probably the last Westin experience I have.

I stayed here for one night and had a very good experience. The location is great, room service was good (although the menu was limited). I understand that the hotel provides free massages between 5:30 and 7pm each weeknight. They also have kiosks that allow you to check in for flights. A very good exercise room for a hotel. My only complaint is that about 20 minutes after I checked in, housekeeping knocked on the door and entered before I had a chance to say "yes" or "come in".