The Westin is a higher end hotel located right in Copley Square. The rooms and especially the beds are outstanding. We got a great rate through Hotwire and our main reason for going was the July 4th fireworks. Excellent location, within a couple of blocks. Eating and parking are both very expensive. Park outside the city and take the Tee in.

What a terrible service our family experienced! I am a world traveler visited numerous kinds of international chain hotels. This time our family booked 7 nights at Westin Copley Place. From the day one till we leave, we have experienced nothing but unpleasnt service. Front desk folks were unhappy, no professional greeting nor smile on their face. Besides the very rough maid service was another nightmare expereince, one morning we were all in the room and the maid still walked in without even say "May I" attitude and left without cleaning the bathtub area. What in the world are they (all hotel staff) thinking working at the Hotel where the top notch service is required. I could go on and on complaining about this hotel. Do not expect the smile if you are going to stay at this place and do not expect nice greeting and a professional maid service. I rate this Hotel ONE STAR, again I say I am a very frequent traveler stayed numerous int'l chain hotels for last 15 years. It might be much better to stay in Marriot or other chain hotels in Boston.

This Westin Hotel as nice as any Westin. However, the salt water pool is too small and the on-site valet parking is way too expensive ($40.00 per night). Find parking elsewhere is you can.