The Westin Sydney is a very nice hotel in downtown Sydney, staff is helpful and courteous - I disagree with the previous reviews. The hotel is nicely located, among pedestrian streets, shopping malls, and within walking distance of many touristic sites. I recommend it more for business than leisure. we were driving around NSW and had to park the car under the hotel: this parking is expensive and procedure for hotel guests to park and pay is not easy. Other than that, the stay, the clean room, the food, the staff, all was perfect. we will definitely go back again.

As a Sydneysider I rarely stay in a Sydney hotel, but I have to say the Westin was outstanding. The room is well decorated and generous in size and the hotel staff are informed and helpful. We stayed on the Starwood Preferred Guest floor - I have no idea if it is any different to the others, but it was terrific. If I was a visitor to Sydney and didn't mind not having a harbour view, this hotel would suit me perfectly.

Normally I like Westin due to their heavenly beds. I don't know why but at the Westin Sydney the mattress has been sooo soft that I couldn't sleep at all. I called the reception and the told me that they can help me - the next day (which didn't help since I stayed only one night)! So finally I moved to the floor and tried to sleep there. It has been one of the most horrible nights I every had.

I heartily agree with Classylad's review of the Westin Sydney - it must have been something about last week because we seem to have had pretty much the same experience. On arrival last Tuesday (3June) for my 10th stay this year(at the Westin Sydney) the reception I got at check-in can only be described as a fiasco and certainly well short of what I expect from the Westin Sydney. It's odd because on my last stay here in April, my colleague and I were bowled over by the helpful, friendly staff who went out of their way to make us feel welcome. The first room I was given was certainly not an upgrade - one of the benefits expected as a Gold SPG member within 2 stays of Platinum membership and on my 10th visit!!!! When I opened the curtains in the first room I was allocated, it faced on to the bridge across to the heritage building. Anyone walking across the bridge would look straight into my room....certainly not what I expect of a 5 star hotel nor as a very frequent, repeat guest. When working in the business centre, my colleague and I tried to order 2 cups of coffee. We called room service and were told that we could not do that. Neither of us could understand why it is possible to order a cappuccino in your room and charge it to your room but NOT possible to order a coffee to the business centre and charge it to your room??!! I honestly feel that some of the staff need to be reminded of some basic facts of the service industry. 1. Guests (never mind FREQUENT REPEAT guests) are the only reason the staff at the Westin have jobs. 2. the really frequent, repeat guests are the ones they should go the extra mile for. 3. NOTE to reception desk staff : If you're going to lie to the customer, make damned sure it's a whopper ... not some half wit excuse you came up with on the spur of the moment. We are not dumb and it annoys us to think we are PAYING you for a service that you are NOT delivering. Failing that, we (the paying guests), have a choice and I for one, will exercise that choice.