I planned my sister's birthday here thinking we would get top service. It started off by taking 3 hours to check in. They said they didn't have the rooms cleaned so they upgraded us to the bungalo suits. Room service took over 1 1/2 hours to get. At the pool they didn't have enough umbrellas. My nephew is 5 months old and was burning in the sun. Finally WE went and took one from the restuarant which nobody was using. The entire stay went this way. It was horrible. We will never go back.

We have stayed at this hotel over a dozen times in the past and we are very sad to report that the hotel has suffered a dramatic drop in quality. Our experience started poorly at the valet line upon arrival where the valet had to be coaxed to assist us. The problem continued when they hotel "lost" our luggage for 2 hours within the hotel. The problems continued when the ceiling in our room collapsed in the middle of the night because of a water leak and it took an hour of working with the front desk and engineering to get us moved to a "temporary room" and then another hour in the afternoon to get moved yet again to a third room. The condition of the furnishings within the room have also deterioated. The hotel is not keeping up the rooms or the pool facilities as they have done before--beds are not as "heavenly" as they once were, bathroom fixtures not as well functioning as they once were, room furnishings and carpet are also quite worn. The hotel is not cleaning the pools and hot tubs as often as they did before and fewer umbrellas exist along the pool. The hotel has also dramatically reduced staff and waits exceeded an hour to have a bellman help you with your luggage. Even the wonderful food at Francescas which we had enjoyed in the past was no longer up to former standards. The troubling aspect of the stay was how indifferent the staff was to all of our concerns. This is really a great property which we have tremendously enjoyed in the past and which could continue to be wonderful in the future. There was a rumor that the entire property is being renovated this fall. Let's hope that is true and there will be attention to service once again. Until then I would not recommend staying here.

As I drove up the hillside/driveway to this hotel, I thought "wow!" Great view - gorgeous hotel! But then it began ... I first waited for the valet --- who clearly saw me sitting there in my car --- to come and get my car. This took more than 10 minutes and I will attribute it to the fact I either showed up at a super busy time or that my car rental didn't even come close to being in the same line with all the Mercedes, Jags, etc., Check-in was uneventful. There was a long line, until someone new stepped out from the back and checked me in very quickly. Almost makes me think I was being watched on closed circuit TV ... probably was too! :) There were a lot of people around checking in and out and walking all around. Clearly this was a popular destination spot. Golf clubs, swimsuits and many happy faces. Okay, so maybe waiting on the valet wasn't so bad. I was again disappointed that the view from my room was of only a courtyard and not of the city or the nearby Six Flags Fiesta Texas theme park and rollercoasters. But it was nice and I was just staying one night for a business function at the hotel. It sure was fancy though === the room had nice amenities and very clean too. Big poofy beds and comfy chairs. OH! And those fabulous soft robes too. Aaaah. :) If anything, I slept very well too. As I left, the staff was still too busy or indifferent or otherwise. Very unfortunate considering the price paid to stay at this location. I would think I'd at least get a smile or thank you or something, but nope. Nothing at all. Oh well. Had I stayed more than one night, my experience possibly could have changed, but from the time period I was there, I had a better stay at the Super 8 down the road.

We stayed at the La Cantera over Mother's day weekend, and I agree with other reviewers. The place has gone down hill. I am a Starwood Gold member but was treated like a second class citizen throughout my stay. When I asked if we could be upgraded, the clerk emphasized that it was subject to availability and none was unavailable. However, when we complained about stains on the white heavenly bed cover, we were upgraded to a club room. The club room was the same room except it had the lounge. The bed cover in this room also had dirt stains. I guess it's hard when all the bed linens and covers are white, but that is one of the reasons I picked the Westin - so that I can tell if the comforter is really clean. By that time, it was really late and I didn't want to move again. The room is starting to look dated. There was not a lot of water pressure with the heavenly shower heads. The pool was fun for my 8 year old daughter even though the one at Hyatt Hill Country is better. Room service comes knocking over and over again around 9 a.m. The staff was not very helpful. We were running around Saturday and came back late and tired. We ordered room service. It took over an hour to get our food and they messed up my daughter's order - no fries. The staff said they would bring it up, but never did, and by that time it was midnight. We asked for a 4 pm checkout as we were Gold Preferred members. They told my husband that the room was already assigned to someone else and all they could do was give it to us until 1 pm checkout, even though there were other rooms available. You may ask why we needed a 4 pm checkout. See below. You would think as a guest at the hotel, the concierge could reserve a table for the Mother's day brunch because they don't take reservations. So when we went downstairs for brunch, they said it was a 2.5 hour wait. Are you kidding me? I am a guest at the hotel. A line already formed at 10:00 a.m. when the brunch started. There are only two restaurants there, and one is only open for dinner. Unless I wanted food from the pool or from the Starbucks inside or go through waiting over an hour again for room service and go past our checkout time, we were going to starve. So we decided to check out and salvage Mother's day elsewhere. Well, it took over an hour to leave the premises. Why you ask? Because we had bags and laptops. There were no bellmen available. I finally had to stop one and follow him until he finally had time to go up and get the bags. In all fairness, he was one of the few who actually took his job seriously. Then, it took another 20 minutes for the car to show up. Then, the person who drove our car up just left us after my husband asked if he could help with the bags. By the time we got out of there, it was 2:00 p.m. and we were starving. My husband felt horrible because it was supposed to be a family getaway. I am not staying here again. I usually like Westin properties and the scenery at this one is just great, but not worth the headach. We are planning another trip this summer to make up for this one. We will be booking at Hyatt Hill Country. Hope it hasn't gone downhill as well.