Reviews are ordered by language and date with a maximum of 25 reviews.
Terrible
| Average rating: |
 |
2.7 |
Guest name: tiggertlm, midwest
Guest type: Family with children
stayed in Jul 2008
Started off bad. Room was booked in advanced [way] . The 4 of us showed up to check in - room not ready ! They told us they would call us when one was ready. 2 hours later I called them and low and behold they had one ready. - Not - My son had to sleep on a sleeper sofa ! They didnt say anything about 75% of the pools not working or the slide being repaired. Or even that the main pool water temp was above 80 degrees ! Beware of the extra extravagant charges for the stuff in the fridge.. We stayed in one of the cottages which is a little bit of a walk to the parking lot . The cottage was ok . Nothing fancy about it. The a.c. in the cottage wasnt great. We"re from the midwest so we know what heat is. I found out from a GROUNDSKEEPER that we could call house keeping and have a coffee maker brought to the room.
Food was good, house keeping was good.
If they would have been informative when we first checked in things might have been better. Will stay somewhere else next time..
Then the bill was wroung.....
My ratings for this hotel are:
1.0 Check in / front desk
4.0 Business service
1.0 Value
3.0 Service
3.0 Rooms
3.0 Location
4.0 Cleanliness
The Arizona "Hidden Fees" Biltmore
| Average rating: |
 |
3.2 |
Guest name: SLeal75, Tucson
$25 Disclosed Resort Fee
+
$3 Housekeeping Grautuities/night automatically added, not disclosed
+
$10 Self-park/night automatically added, not disclosed
+
$15.50 Banquets/Conference Group, automatically added, not disclosed
+
$12 Bellman/night, automatically added, not disclosed, didn't even use!!! and never offered.
Total undisclosed fees: $3X2, $10X2, $15.50, and $12 X 2: Total EXTRA for a 2 night stay: $65.50 plus $50 for the resort fee....
Anger---Priceless.
My ratings for this hotel are:
4.0 Check in / front desk
1.0 Value
4.0 Service
3.0 Rooms
5.0 Location
2.0 Cleanliness
A great setting, great architecture, failing on some details
| Average rating: |
 |
4.2 |
Guest name: VonKrieger, Columbus, Ohio
Guest type: Honeymoon
stayed in Jul 2008
The hotel's claim to fame is its’ architecture, being done in the prairie style of Frank Lloyd Wright, and the hotel remains true to that vision. If you like Wright's work (and I do) there is plenty of eye candy for you to look at
Check in: Easy, went well, no issue
Parking: We used the valet...tho they did charge $25/day for parking which I thought was rough.
Food Bar: I did not eat at the hotel. The bar was good, staff friendly and of course, the drinks were overpriced.
Room: Neat, well kept, clean, and remained true to the theme of the the hotel. I also liked the showers.
Now for the complaint; the resort has several pools...the main pool was, in a word, filthy. The water was so cloudy that one could not see the bottom of the pool. There were several contributing factors to this. First, it had rained, and I was told by the hotel staff, rain water tends to overwhelm the pool's sanitation system. Secondly, there is a swim up bar which serves food, not a great idea if you want to keep your pool clean, and finally, the pool was really crowded.
Aside from the cloudy water, I noted some refuse in the pool as well.
Aside from the pool problem (which I am sure could be fixed with a little attention) the place is great. Good setting, nice staff, etc.
Oh! One more thing, the concierge service was fantastic; helpful, nice people who really seemed to care.
My ratings for this hotel are:
4.0 Check in / front desk
4.0 Business service
3.0 Value
5.0 Service
4.0 Rooms
4.0 Location
5.0 Cleanliness
Biltmore Bliss
| Average rating: |
 |
4.9 |
Guest name: Airshiptap, Omaha
Guest type: Honeymoon
stayed in Jul 2008
Spent five days here celebrating our 27th wedding anniversary. It was a great, relaxing stay with excellent service and food. Highly recommend for a get away.
My ratings for this hotel are:
5.0 Check in / front desk
5.0 Business service
5.0 Value
5.0 Service
4.0 Rooms
5.0 Location
5.0 Cleanliness
Grand Old Lady needs some TLC
| Average rating: |
 |
3.3 |
Guest name: alaskabobAnchorage, anchorage
Guest type: Honeymoon
stayed in Jul 2008
We arrived from Anchorage Alaska in 113 degree heat. Our room was not ready untill one hour after check in time. The grounds are beautiful but directions to our room were vauge and we wandered around untill we found it. The shower door was broken and nobody ever did come to repair it. Resort fee? What did I get for this, ice water at the pool. Nine pools? As far as I could tell only 2 were usable by anyone. TV was pathetic 27". Even Best Western has flat panels. Hotel and grounds were top notch. By the end of our stay I really fell in love with the place, but am glad I only paid off season prices. It was a great experience to stay in a clasic resort, but I will not be returning. The room was nothing as pictured and we had the best available other than a cottage. Staff was great. Its sad that this place may fold if not updated and competitivly priced.
My ratings for this hotel are:
3.0 Check in / front desk
2.0 Business service
3.0 Value
4.0 Service
4.0 Rooms
4.0 Location
3.0 Cleanliness