Reviews are ordered by language and date with a maximum of 25 reviews.
What a wonderful experience
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4.9 |
Guest name: travelop, travelop
Guest type: Family with children
stayed in Jul 2008
My ratings for this hotel are:
5.0 Check in / front desk
4.0 Business service
5.0 Service
5.0 Rooms
5.0 Location
5.0 Cleanliness
Loved it - Perfect family place
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4.6 |
Guest name: ckpsangabriel, San Gabriel, CA
The staff is friendly, the pools and slides are perfect for various age kids. We loved it so much we are going back this year.
My ratings for this hotel are:
4.0 Check in / front desk
4.0 Business service
5.0 Value
5.0 Service
5.0 Rooms
4.0 Location
5.0 Cleanliness
Tired old Lady
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2.5 |
Guest name: travel2much08, Atlanta, Georgia
Guest type: Family with children
stayed in Jun 2008
We have stayed at the Grand Wailea in the past and we were very dissappointed in our most recent stay. We paid $735/night for deluxe ocean view accomodations x 2 rooms. By the time you add the tax and resort fees the amount was over $1,600/night for 2 rooms! Needless to say, when you spend that kind of money you should expect Four Seasons/Ritz quality.
We spoke with the hotel manager and we were advised that there have been many owners of the hotel lately. This must explain why very little money is spent on upkeep and service.
The room was marginal at best. For the same type of money it is much better to stay at the Cove at Atlantis in the Bahamas. I read the one review that stated that the Grand Wailea had the best pools...while great....they don't hold a candle to the Atlantis!!
Everything was dated. The pool chairs were stained and the paint was all chipped off of the frames. The pool deck is not cleaned at night. Many times we would see menus, flip flops, etc from the previous day when we went out to claim our chairs in the a.m. I must admit that the chair game is frustrating. All of the good spots have been stacked out by 7-8 am.
The overall impression (if you have stayed at a top resort elsewhere and know what to expect) is one of a tired old lady. Very rough around the edges. The slides were very dirty. There were water lines and scum on the ropes in the water.....again, it simply looked like no one within the organization was tasked to keep those areas/items in a fresh condition.
I can go on and on (this is the first review i have ever taken the time to author, but i thought it was worth the time because i would hate for someone who travels less than we do to stay at this hotel and get deeply dissappointed)
My ratings for this hotel are:
3.0 Check in / front desk
1.0 Value
3.0 Service
3.0 Rooms
4.0 Location
1.0 Cleanliness
Great place, Great pools, Not for Budget Conscious
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3.9 |
Guest name: noslengnow, Bay Area, CA
The Grand Wailea is a luxury hotel in a very exclusive area of Maui. The property is large and many of the rooms have been renovated (some renovation is still taking place). The pools are the star attraction here and definitely what brings more of the families to stay here than say the neighboring Four Seasons which caters more towards couples than families.
Of course, with a luxury hotel also comes a luxury price. Those wishing to stay here should also make sure to plan to spend extra for items that may be part of the normal room price at other places. For instance, if you have kids and want a microwave in your room, you can request one but at a $25 charge. If you want a refrigerator in your room, you can also request one at a $25 charge (they don't like you emptying out the in-room fridge of the stocked items). Valet parking is $20/night. Internet usage is extra as well. In a way, you feel like they are nickel and diming you to death for what you may already think is a fairly expensive stay for your family.
If you are like us and the idea of a $2.50 banana or a $3 can of Coke seems outrageous, do yourself a favor and take a nice evening walk over to The Shops at Wailea and pick up some snacks and drinks at the ABC Store where you'll pay more standard HI prices. If you've got a rental car, drive 5 minutes to Kihei and you'll be able to find grocery stores there as well where $2.50 can get you a bunch of bananas rather than a single one.
Outside of the on-property prices for food and goods, the property is a nice one. Our kids loved the kid's pool which wasn't too crowded while we were there in late May.
Overall, a great place to stay and if you watch the pocketbook, it won't get out of control.
My ratings for this hotel are:
2.0 Check in / front desk
4.0 Value
4.0 Service
4.0 Rooms
4.0 Location
5.0 Cleanliness
THE PROBLEMS
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2.9 |
Guest name: SnorkelJoe, Palo Alto
Guest type: Family with children
stayed in Jun 2008
The setting was very nice, but seemed somewhat worn. This is an enormous hotel--to get back to the elevators to our room from the pool was easily a quarter of a mile and all uphill. Same for walking to the lobby, though that wasn't uphill.
Problems:
1. It's a high-priced hotel, yet in order to get a decent seat by the pool you have to be at the pool before 7am in order to get some good chairs. If you leave for more than 60 minutes--like to get breakfast--the security guys can take your stuff and let someone else have your chairs. If you want a cabana, it's $300 a day, and oh, they can be reserved a year in advance, so good luck getting one if you didn't know about that. Competetive-not relaxing at all.
2. The food was only so-so and ridiculously expensive. The breakfast buffet was the best thing they had there, but there are many sparrows that land on the tables and place mats after people leave. You have to be careful not to lay your eating utensils down on the table or place mats. We went to the Four Seasons next door twice and they had no birds at all.
3. You pay a $25 resort fee that covers local calls and high-speed internet. The internet is not high speed and they offer a "higher speed" connection for $15 a day. I ended up using a Verizon PCI phone card for internet access and it was way better than their "free" version.
My ratings for this hotel are:
3.0 Check in / front desk
1.0 Business service
2.0 Value
4.0 Service
4.0 Rooms
4.0 Location
2.0 Cleanliness