I had a fantastic stay at this hotel. The cleanliness was impeccable, with the rooms and public areas always spotless. The hotel facilities were top-notch, with everything I needed for a comfortable and enjoyable stay. The location was perfect, as it was within walking distance of many of the city's attractions, such as Central Park and the Rockafellar Centre. The staff at this hotel were exceptional, providing attentive and friendly service throughout my stay.

Cannot find any fault.

It is truly such a beautiful hotel.

Just walking distance from top of the rock. We liked breakfast and service. An incredible base for exploring New York. Thank you, would return anytime.

Great atmosphere and location near popular attractions. Spacious and comfortable rooms with a cozy bed.

Terrible service, rude and unhelpful staff. Room was old and worn out, with issues like a leaking shower.

Excellent service by staff who did all they could to ensure our stay was perfect.

Amazing realy enjoyed it, very good for a special treat, stayed one night felt like a celeb! Staff friendly, place lovely, beds comfy, food great.

This hotel offers exclusive amenities that made my stay very luxurious. The Spa & wellness centre was the perfect place to unwind after a long day of exploring the city. The Restaurant was not just aesthetically appealing, but also offered delicious cuisine. The Bar/ Lounge area was lively and had a good variety of cocktails.

Although the service was impeccable, the check-out process took too long, causing us to wait for our car for a couple of hours before leaving the hotel. Our only minor issue was that some of the room advantages were not as modern as expected.

Comfortable Room, Ideally Located, Helpful and Courteous Staff, Ornate Decor

Insufficient Staff at Reception in early Morning leading to line-ups

I like the bar in the hotel really relaxing, we ate at the Bull & Bear one night and the food is amazing

I feel that the hotel requires a little refurb

Beautiful hotel, professional staff, convenient umbrellas, clean and well-appointed rooms, excellent location.

Absolutely nothing.

The hotel has a classy, classic ambiance without seeming snobby or stuffy. All of the staff members were extremely efficient and accommodating.

The hotel is showing its age just a little inside its rooms--carpet is a little old fashioned as are the bathrooms. But overall, these factors detracted very little from the hotel's elegance.

I liked the atmosphere & luxury of this hotel. We were welcomed & looked after but we felt that we were left alone to enjoy our stay as the staff were very discreet. My six year old niece thought the carpets in the lifts were fantastic!

Located close to the heart of the city and with stunning views of some of the most famous landmarks in the area, this hotel is a great choice for your Christmas vacation. The staff really went above and beyond to make sure our holiday was even more special, and the on-site restaurants and bars were amazing. We also loved the modern amenities offered, like the high-speed Wi-Fi and beautiful swimming pool.

While our stay was mostly enjoyable, we did have a few small issues with the rooms, like some outdated furniture and a slightly weird smell. some of the staff members could have been more friendly and accommodating.

The location was excellent and historically its a landmark

I thought all our taxes were pre paid but on the morning we left we got a bill for 549 dollars.When I checked this term was in the fine print but in future I think it should be pointed out that this is the norm for hotels in the US

This is a hotel with classic hotel ambiance and comfort. It is elegant and has the american perfection for service with an international touch.

The cocktail bar and the Peacock bar/restaurant had not the same style as the rest of the hotel. It was more old style than elegant.