The product is stunning and I am sure that I will enjoy a better stay in 12-24 months. Currently the property is in the middle of a huge construction site - no two ways about it. Inside the hotel is a heaven, beautiful and with all the right touches. What make this property not perfect are the standard things a hotel should get right. E.g. I ordered a wakeup call every morning during my 4 night stay; I received the call two mornings, one morning they didn’t call at all and one morning they called me at 4am opposed to the 8:30am – nice, not! I complained – did anybody come back to me? No – despite me chasing. As most hotels in Dubai now, the Palace got a huge problem with service. It is basically just bad, very bad. You have to ask for the same thing five times and still you are not sure it will ever happen. Disappointing in a property as gorgeous as the Palace. Chose the Palace if you are happy to enjoy a stunning 5-star product with 3-star service.

We had a lovely 3 night stay there this April. It is a beautiful Hotel, with very friendly and attentive staff. The rooms are awesome. The pool area and outside area is lovely. There is still a lot of construction going on, but you barely notice it. Everything is reachable in a fairly short time, unless you hit the Rush hour. Make sure you get the location of the Hotel on a piece of paper when arriving at the airport, so you can give it to the taxi driver. Taxi is also cheaper than Hotel shuttle. If you want, you can read more and see pictures over here: http://nicoleb.org/b2/index.php/sofitel-dubai