Only stay in this hotel if you get a discounted rate. We stayed in a Deluxe room, and concur with other recent reviews... the room was dated, the carpet faded, the furniture stained. And the noise from the Hotel's bar (even after midnight) was a real problem for us trying to get to sleep. Our television picture was far from clear, and despite politely advising the concierge, this was not corrected. The doormen here are really polite and friendly, but I dont recommend asking the concierge for help or advice. He is arrogant and only interested in up-selling you onto some kind of tour deal..possibly because there's a commission in it for him. His advice left me feeling uncomfortable, and I felt treated like an idiot. He is not an asset to Sofitel, by any means. He is condescending in manner, and borderline rude. The pool is nice, but nowhere near as amazing as the marketing photos would lead you to beleive. The room was big, but I am not sure how a deluxe differs to a standard... dont bother upgrading your room type. The fridge was old and barely worked at cooling down anything. I wouldnt stay here again, and have been really turned off Accor Hotels after my recent round-world trip... they just dont compare to smaller chains, and independants.I definately didnt feel treated like a valued guest here at the Sofitel. I stayed at Le Meridien on my last night in Marrakech... and while the service is more relaxed, I enjoyed it much more than the Sofitel.

We regularly stay in Sofitel hotels in different countries, and were disappointed by the Sofitel Marrakech. It is not up to the usual Sofitel standard. We were impressed by the standard of customer service - staff were very polite, particularly the doormen. We also loved the fact that the hotel was filled with the scent of fleur d'oranger in the evenings. What we didn't like was that the room's decor was dated. The thick carpet felt dusty as did the beds (we were constantly sneezing). We were also quite shocked to find that the doors linking our room to our neighbours' were not locked, meaning that we could walk from our room to the next! The sound proofing was poor, we could hear everything going on in the next room. Nice fitness centre, but it is a shame that you need to pay extra to use the hammam. Breakfast buffet is OK, but not great for a Sofitel.

We are Sofitel Privalage card holders and I have to say I have rarely felt less privalaged! I find the reviews here staggering in their praise of this Hotel which frankly we couldn't wait to leave.I would recommend reading "kceese's" review "unbiased review" - rather than repeat it all I would just add from our own experience. We had stayed at a Riad for our first 5 days then after a trip south had wanted a calm hotel outside of the Medina. The Sofitel seemed the best and obvious choice. We found the reception on arrival so unhelpful it bordered on downright rudeness. The room was okay but not great, the hotel is large with lot's of facilities buit the overall manner of the staff really lets it down. All were curt, preoccupied with talking to other staff members and generally unhelpful. Breakfast was fabulous - I ordered tea, it didn't come, I asked again (nicely!!) and had two pot's of water slammed on the table so the water flew out of the spouts. The waiter then started a heated argument with a collegue who reprimanded him right in the middle of the breakfast room. A manager was standing nearby - didn't say a word. That summed the hotel up for me. We moved to the Meridian which possibly wasn't as smart but the staff were a delight. Frankly I'd choose one of the wonderful Riads (we had stayed in La Sultana for our first few days-superb) or if you want a Hotel stay at the Meridian next door.

We stayed here on our first night and were very pleased we did. We arrived at about 9.30 a.m and our room was ready - standard double with a view over the gardens and pond - not the best view but as we weren't staying in our room all the time, this was not a problem. Room was nice and big and very clean with a lovely bathroom. The pool is great although there were a lot of families with children which made it very noisy and a bit hectic in the pool. The gardens of the hotel are beautiful and there are plenty of shade spots. The bars and seating areas are plentiful and the hotel complex itself is very big so it feels very spacious and not too crowded. The staff are all very professional, helpful and friendly. We were greeted with mint tea and moroccan pastries which was a nice touch. The hotel is located in the new district so its about 20 mins to the old part and the medina. Lots of lovely restaurants and bars within and around the hotel. The breakfast was great - continental buffet style as well as hot cooked food - definitely worth it if you fill up on it as you won't need lunch. If we visit Marrakech again, we will definitely stay here.