Reviews are ordered by language and date with a maximum of 25 reviews.
Great stay, will return
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4.6 |
Guest name: shila16, Los Angeles
Guest type: Older travelers
stayed in Jun 2008
I was a bit worried after reading the reviews on here but was actually very happy with my stay. We used our timeshare for our stay and booked the 2 bedroom cabin.
The Cabin was 2 stories and had 2 bedrooms and 2 full baths. Both bedrooms and bathrooms were large. It also had a living room with a sofa bed and a full kitchen/ dining room.
The cabin had 3 tvs and 3 dvd players which I thought was great. It also had a patio with a charcoal grill.
During my stay I used the fitness room, its small but has all the basics (treadmill, elliptical, bike, free weights, and a bo flex type machine). The pool is small but heated really well. I also enjoyed the beach which is right in front of the property. There is also a pier within walking distance where you can sit and take in the beauty that is Lake Tahoe.
I didn't have any problems with the staff. Check in was quick, and after we checked out we noticed we'd forgotten a personal item in the room. We drove back and the front desk just asked for ID and promptly re-activated a key for me to go back and grab my stuff. They do have strict rules on smoking -this is something to consider if you're a smoker.
I plan to go back when the lake is warmer so I can take part in some water activities.
My ratings for this hotel are:
4.0 Check in / front desk
5.0 Business service
4.0 Value
4.0 Service
5.0 Rooms
5.0 Location
5.0 Cleanliness
Pick a Deluxe Suite on the Beach and you'll not be disappointed
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4.6 |
Guest name: primaballerina, Cheltenham, United Kingdom
Guest type: Honeymoon
stayed in Jun 2008
My boyfriend and I stayed at this hotel for 3 nights in early May 2007, after staying in San Fran and Yosemite.
And we loved it.
Our experience was made a whole lot better by the fact that we had picked one of the best rooms in the hotel (a deluxe suite with a balcony leading onto the beach) and because it was slightly off season (and so pretty quiet).
We thought the room was great and we couldnt have asked for a better location in South Lake Tahoe.
Okay, so the pool was small, the place wasn't ultra modern and could probably do with a revamp eventually, but the views of the Lake and the proximity to the beach more than made up for this.
The staff were fab - I have no complaints.
I would definitely stay at this hotel again, but only in the same room (ground floor) or the room directly across the hall.
My ratings for this hotel are:
4.0 Check in / front desk
4.0 Business service
4.0 Value
5.0 Service
5.0 Rooms
5.0 Location
5.0 Cleanliness
Several problems
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2.6 |
Guest name: hazelrn, San Diego
We stayed at the Tahoe Beach and Ski Club in January and although the snow was great for sbowboarding at Heavenly, our stay at the club left a lot to be desired. I should have known things weren't going to go well right from the check-in. Our stay was supposed to be Friday to Friday, but I called and told them we were arriving on Saturday. When I went to check in, I was told that someone else had checked in under our room as there were several names listed for that reservation. We have a timeshare that I traded through The Registry Collection and then they deal with RCI. The hotel said that RCI was the one who made the error, but he couldn't give me a room until he called them to figure out what to do. We had just been in a car for 8 hours with 3 children and this was not what I wanted to hear. They had us go to their game room and wait until he could contact someone. I finally went back to the lobby and he said that he was ready to check me in, only what we had booked was a 1 bedroom townhouse, he said we were supposed to just have a regular 1 bedroom room. I gave up arguing because we just wanted to get in our room and have dinner. The room was OK, had the basics. The tiny kitchenette was nicly stocked though. A couple days later, the card keys wouldn't let us in the building and it was snowing and windy outside. When I went to the front desk, he insisted that the keys worked and sent me back to try again. I finally found a maintenance person and showed him that our keys wouldn't open the door and he agreed so we had to trek it back to the office to get new card keys. This happened twice in a week which was very annoying and frustrating. The maid service is only once a week and I put up the sign for early maid service. We got back around 4pm and no one had come in. She finally knocked on the door around 5:30pm and I asked if she could just come back the next day because we were all back. The one positive thing was it was nice and warm in the building and the room. We didn't need to use the heater at all. Even on the day we were checking out, which the time wasn't until 11am, we got a call from housekeeping around 10am wanting to know if we were leaving soon. I know we won't go back to this place. The staff was just not helpful and I didn't feel they wanted to help us at all.
My ratings for this hotel are:
2.0 Check in / front desk
3.0 Business service
2.0 Value
1.0 Service
3.0 Rooms
5.0 Location
2.0 Cleanliness
Terrible Service and Experience
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2.2 |
Guest name: Skitahoe, California
Guest type: Older travelers
stayed in Mar 2008
Only stay here if you don't mind being lied to and ripped off. I was told by the reservations operator that I would receive a certain deal for my stay. I asked several times to confirm the total rate and was assured I was correct in my understanding. When I went to check out, I was charged $125 more than I was told it would cost on the phone with the reservations desk. When I asked to speak with a manager, they told me I could not speak to anyone. They blamed the reservations center, which is the only reservation number listed on the website. They would not admit that I was misled or lied to. Once they have the reservation, they have your money and they don't care about honesty. There are a lot of great places to stay in Tahoe and I would recommend staying anywhere else! My next report will be to the Better Business Bureau.
My ratings for this hotel are:
1.0 Check in / front desk
3.0 Business service
1.0 Value
1.0 Service
3.0 Rooms
3.0 Location
3.0 Cleanliness
Decent Rooms, Poor Service
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2.3 |
Guest name: fdsafds, los angeles
Our first impression of this place was a very accurate foreshadowing of our stay to come. As soon as we arrived, the people at the check-in desk were extremely rude, and it took them about 30 minutes to check us in. We got to the rooms and they were decent (pretty spacious, the basic amenities). Sure this resort offers plenty of amenities (pool, jacoozi, work-out room) however they are beset with unreasonable rules and regulations and cannot be used for many hours of a day. First of all, the main recreation room (pool table, foosball table, big screen TV) and the main workout room have operating hours from 10am to 10pm. I was expecting these to be loosely enforced and wanted to use the pool table at 10:15 PM. THEY LOCK THE DOORS at exactly 10PM so nobody can workout or use the recreation room after that time. I decided that i would use the outdoor jaccoozi/pool, only to find out that the jaccoozi gate is also locked at exactly 10PM. I would have gone in anyway if there was not a guard patrolling the premises and enforcing these rules. To top it all off, (even though i am not a smoker) they have extremely strict smoking policies. This means, that even outside of the building (in the parking lot or in the gardens) they will fine you 300 dollars for smoking. I witnessed someone get in trouble for smoking in the parking lot and almost receive that 300 dollar fine. The location was good and the rooms are decently equipped (towels, plates, silverware, coffee) however the service is extremely lacking. If you plan on falling asleep by 10 pm every single night and have no problem dealing with a rude concierge then you would have no problem staying here. Otherwise, I would avoid this place for the many other hotels in the area.
My ratings for this hotel are:
1.0 Check in / front desk
2.0 Business service
2.0 Value
1.0 Service
3.0 Rooms
3.0 Location
4.0 Cleanliness