This hotel stay has been one of the worst and I travel a lot. The room was filthy, towels, bed disgusting. And bugs on the bed and floor. Room and halls smelled awful. When I took my complaint to "management" she showed no concern or care about the problems. Absolutely lousy customer service and respect for valued customers.

At the beginning of our stay my wife was bitten by many bed bugs. We woke up the next morning and she had bites over much of her body, dozens of bites. We showed all the bites to DaLana Davenport, the manager, and she took a photo and moved us to another room. Over the next few days the bites on my wife's body got bigger, redder, and just generally very inflamed looking. We went to a doctor twice and got medication. My health insurance paid for most of the doctor bills and prescription medication, but there was a bit less than $100 in co-payments that I had to pay. DaLana made copies of the bills and assured me many times during our stay that Crestwood would reimburse me for my co-payments. It has been many weeks and I have contacted Crestwood many times, but they never reply. Weeks ago DaLana said a VP was involved and he would be in touch and that I would be reimbursed in a few days. Still nothing. Stay away from Crestwood Suites. They have bed bugs!!!

I stayed at this motel and my girlfreind and I had a great time we had a good two nights stay , have no complaints it was clean ,the place was nothing like the reviews I read, I think those people are just plan spoiled trying to get a free room..

My wife and I stayed here overnight on our way to Houston to bring our dog for surgery. Since there aren't many places in the area that accept pets, we decided to stay there. I had informed the desk clerk in the afternoon that we would be arriving very late, probably around midnight-1am, she said that's fine. When I called the hotel to ask for directions around 11:30 pm they again said it's ok to arrive late. When we got there around 1, the doors were locked and there was no one around. I called the desk, no one answered. I waited for 10 minutes and tried again, someone eventually answered and said they'd be right down. Uh, ok I said. About 5 minutes later I was greeted at the door by the psychopathic killer from No Country For Old Men! He was frightening! While he was checking us in, and we were very tired, to put it nicely, the phone rang and he took the call and began helping someone else with a reservation while we stood there staring at him for another 10 minutes. I wish I could say it got better, but our room smelled of dirty, unclean homeless people. Everything was filthy. We didn't even let the dog stay on the floor, in his bed! So, I recommend staying anywhere else but here.

We booked the Crestwood for two nights through Orbitz. Unfortunately, after just one night we "punted" and "abandoned ship". The bathroom floor was sticky and we could not sleep due to noise from the elevator (if you get Rm 133, ask for another!) Other rooms may be better, but I'd rather you not take the chance.