Reviews are ordered by language and date with a maximum of 25 reviews.
Very bad customer service
| Average rating: |
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1.5 |
Guest name: NICNACTexas, TEXAS
This was the worst hotel experience ever. The man at the front dest was very rude to us when we first arrived. We checked in then weren't even in our room for 2 minutes when we realized that we were suppose to be in lower Greenville in Dallas, not Greenville, Texas. We told the man our problem and he refused to refund us anything even though we didn't even stay there. He had our debit card information and still charged it anyways and I consider that stealing.
My ratings for this hotel are:
1.0 Check in / front desk
1.0 Business service
1.0 Value
1.0 Service
2.0 Rooms
3.0 Location
1.0 Cleanliness
A Dump!
| Average rating: |
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1.9 |
Guest name: Bobcrede, Denison, TX
Guest type: Family with children
stayed in Oct 2006
We stayed at this hotel (Econpmy Inn in Greenville, TX) on Sept. 1, 2006. This place is a dump. I would not stay there again if you paid me to. Walls had peeling wallpaper and no pictures of any kind. The only decorations were the place where the smoke detector had been taken off the wall and had not been repainted. The commode did not flush and I had to take off the tank lid and hold the flapper down so it could be filled up with water every time it needed to be flushed. My daughter came running out of the bathroom screaming because there was a lizard in the bathroom. There were rust stains in the bathtub where the water had dripped continuously. My wife did not walk in the room unless she had her shoes on.
The most pathetic thing about it all was that the online details of the room stated that the hotel had "luxurious rooms that had been recently remodeled." That is an absolute lie.
After telling the hotel manager about our problems, he didn't even offer an apology. He simply said that he would tell someone to fix the commode.
Don't stay here!
My ratings for this hotel are:
2.0 Check in / front desk
1.0 Value
2.0 Service
1.0 Rooms
4.0 Location
1.0 Cleanliness