Not clean. Had enough of old shoddy boutique hotels. Booked the Marriot for the next night and got out. Locks on windows were broken (missing all the screws); doors did not seal (a good 1/8 inch gap of light around all edges on the room door that goes into the hallway--would be very unsafe in a fire). Carpets not clean. Linens made me wonder. Yuk.

Yes, the beds are comfortable, and there's a great shower. Wifi is spotty, depending on the location of your room. We were here over Christmas. There is no maid service on Christmas day. The restaurant is closed over the holidays, and I have never seen the bar open. The staff is friendly, and there is a modest breakfast from 7 to 9 am. Next time, I'll stay across the street at the Marriot for $10 more per night. Quaint only takes you so far.

I had read a couple of bad reviews about the management of this hotel online - specifically about Raj Hameed, the General Manager - and chose to give it the benefit of the doubt. I called them to ask a question about the hotel, and made the mistake to assume that I might as well make a reservation over the phone. I specifically asked for the reservation for Thursday evening, November 29th, as I would be flying out of Oakland airport the next morning. They were not able to send me an e-mail confirmation, since they are not set up for that (which should have raised a red fla for me). I ended up having to change my flight to flying out of San Jose last minute and happened to call them on Thursday afternoon to see if if was possible to cancel my reservation, which they informed me I would not be able to do due to their cancellation policy, which was fair enough. However, when Raj went to look up me reservation, he informed me that I did not have a reservation for that night, but for the previous day instead. I politely let him know that this had been a mistake on their part. Raj was completely inflexible, claiming that I had made the reservation for the wrong date and that there was nothing he could do about it. He even went as far as implying that I was trying to take the advantage of the situation, since I had called initially trying to cancel my reservation. To add insult upon injury, I did not have a hotel reservation for that night, which, if I hadn't called I would have found out at 11PM that night when I arrived at the hotel and would have to scramble to find a room. When I mentioned that, he only responded that I basing my argument on speculation and it was therefore invalid. I don't believe that it is much extrapolation to realize that I could have been without a hotel room that night. I continued to try to reason with him - never once using any bad language and always trying to make him understand my situation, but he simply would not hear it. So, in addition to having to change my plans last minutes due to an emergency business situation, I was left to scramble for a hotel room for that same night as well as being charged for a night that I couldn't possibly have stayed at that hotel - and no recourses. I let Raj know that I would be calling the Better Business Bureau ( and it was not an empty threat) to which he simply responded "I'm sorry you feel that way." I was really looking forward to staying there and was willing to work with them - perhaps have a stay at a later date instead of a refund or something of the sort. This has been an extremely frustrating and disappointing experience and I will not support this kind of business.

After considering the usual chain options, I chose this hotel for its historic value, boutique quality, and the claims of past visitors that the beds were comfortable. Indeed, they were! That goes a long way with me! I like the decor very much. The rooms are small, but it was fine for one person. Everything worked fine, especially considering it was an older hotel. The staff was friendly. I was concerned at first about the neighborhood, but all was quiet, and there are several good restaurant options less than a block away. I also thought parking would be a challenge, but there is a big lot across the street for $22 (the Convention Center). However, there is free street parking on nights/Sunday and it was easy to park. Free Internet in lobby was useful for those who forgot to bring their laptop! The restaurant was under renovation, so can't comment there. It looks like it will be nice, though. Negatives: No bell service, and only one old luggage cart. Also trays would be useful for bringing breakfast back to your room. If you can get a good price to stay here, a good choice.

Old hotel with good recent renovation. Everything worked well including the centeral HVAC - an important touch if you don't like the noise of window units. It's an older property with some quirks of an older building such as an old elevator but the important things worked without problem - good bathroom, noise stopping windows, free internet. Check in was quite slow. The free breakfast consisted of some Costco blueberry muffins, juice, coffee, and one cereal choice. This is not high end but pretty much everything you'd get at the neighboring Marriott for much less money. I would stay there again.