The personnel is very 'hautain' , slow and not too helpfull. Lot's of things don't work anymore and need replacement. The main restaurant is becoming very shabby, it is very loud, worse than the factory canteen. Every day the same food and a limited selection. Almost no traditional dishes. Dishes are not washed very well. One day in the morning the sliced oranges tasted like onions... At the swimming pool towels are used twice, you need to insist to get one from the guy at the pool.

Je reviens de cet hotel ( mai 2007) très bon sejour tout était parfait excellent rapport qualité/prix.Personnels de qualité, les chambres spacieuses et propres ( penser a reserver coté piscine) la vue y est plus agreable.Au niveau de la restauration pas de problème, on était en demi-pension et on avait le choix soir le soir ou le midi ( idéal pour organiser ces journées), et pour 5 euros de plus on peut manger au restaurant marocain.Je n'est pas etait decu de tout le sejour ( peux etre un bémol il aurait fallu chauffé l'eau de la piscine).30 minutes a pieds de la place jemaa el fna sinon 20 dirhams en petit taxi

Stayed overnight during 2 day trip to Marrakech, food not replenished on lunchtime buffet and very limited in choice. View from room was a flat roof and the airconditioning unit plus it smelt of cigarette smoke. Hotel did change room reluctantly after complaint. Shower not working properly and husband asked if i wanted a chip of the bath as a souvenir(already bits chipped off it). There was a fridge. Service was slow , it was quicker for us to go bar ourselves for drinks than wait for table service and head waiter looked scruffy. We were offered the same turkey dish with potatoes for breakfast as had been laid out for lunch the previous day and the rest of breakfast was very limited. This is most definitely not what I would consider a 4* hotel more like a 2*.

First a point of clarification - there are 2 Farah hotels in the same road and adjacent to each other in Marrakech... the Kenzi Farah, and the one that we stayed at Golden Tulip Farah (formerly the Siaha) !!!! This fact may account for the huge variations in reviews of Farah hotels in this forum. It is a leisurely 30 minute walk into the Medina from the hotel, but there are loads of taxis and caleches available. We stayed at the GT Farah for 5 nights in January 2007, and had a thoroughly enjoyable time. The staff were pleasant and friendly, although beware of the concierge who (like all others) is clearly looking to arrange specific bookings with specific taxis & tour operators. The rooms were clean and the beds very comfortable.. the A/C didn't seem to work well in our room but we didn't need it anyway so there was no point in complaining. The room was supplied with fridge. The communal areas were clean and pleasant and the bar areas comfortable. We didn't try the pool as we knew it would be too cold (overnight temp only 3-6 degrees, although it was clean and supervised all day!!) The food was good but pricey compared to restaurants in the town, but the menu was varied as there are 3 separate restaurants. Breakfast (included for us) was buffet style and plentiful with lots of choices. Customer service as we know it hasn't really arrived in Morocco yet, but this is all part of the cultural ambience that you go on holiday to experience, so we just relaxed and waited for things to happen. If you are planning a stay at this hotel see if you can ask for a room at the back (overlooking the pool), as the front rooms are subject to noise from coaches, people arriving and leaving etc etc. The down side of the pool view rooms is that there is no afternoon sun.

Typical package hotel, pleasant enough with nice gardens and pool. Rooms average size with reasonable sized bathroom .As lots of package hotels, there were things that didnt work, shower loose and sprayed everywhere, balcony lock broken, i.e. poor maintenance. The worse thing about the hotel was the poor quality buffet,,,,,,,,,cold food, poor variety, surly staff. Hotel about 15 minutes walk to old town in a modern area.Much less hassly than main area!