Reviews are ordered by language and date with a maximum of 25 reviews.
Excellent for family with young kids
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4.3 |
Guest name: CaseyCKC, Singapore
My ratings for this hotel are:
4.0 Check in / front desk
4.0 Business service
4.0 Value
4.0 Service
5.0 Rooms
4.0 Location
5.0 Cleanliness
Friendly and helpful
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4.6 |
Guest name: spn28, Vietnam
Guest type: Honeymoon
stayed in Jun 2008
My husband and I stayed at Somerset for over a year and we're very happy with the service and the apartment it self. we spend a week looking for apartments when we first arrived in HCMC and somerset Chancellor court is for sure best value for money. the staffs are very helpful and the apartment it self was clean and spacious. Now we've been relocate to KL we're hoping to find somewhere just like that.
My ratings for this hotel are:
5.0 Check in / front desk
2.0 Business service
5.0 Value
5.0 Service
5.0 Rooms
5.0 Location
5.0 Cleanliness
Great value, big and spacious
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3.6 |
Guest name: ozmadmax, Melbourne
Guest type: Young single
stayed in Jun 2008
Stayed here for a week. Had a 2 bed room. Furnishings were great and staff very helpful. Location next to two consular missions means lots of traffic including taxis. Once you get your bearings you realise it's only a short walk to most things around district 1 including Notre Dame, Reunification Palace etc.
Check in good, room was clean and fully equiped. Minimart, coffee shop and childcare on site. Good for families that are settling into a longer stay in HCMC or for business people that need a bit more space than the average hotel.
My ratings for this hotel are:
3.0 Check in / front desk
3.0 Business service
4.0 Value
4.0 Service
4.0 Rooms
3.0 Location
4.0 Cleanliness
Unparalleled Service! Would recommend the Somerset to anyone!
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4.9 |
Guest name: DST2008, California
Guest type: Older travelers
stayed in Jun 2008
In addition to providing guests with clean and spacious accommodations, the Somerset has staff that go above and beyond. Upon arriving at the Somerset directly from the airport, we realized that an important piece of luggage (which contained passports and visas) belonging to my brother had been left in the taxi. The Somerset jumped into action with Somerset reception and security staff viewing their video cameras to ascertain the taxi company, contacting the taxi company and securing their assistance in tracking down the taxi driver. Although the driver was located and returned to the hotel, he denied having the piece of luggage. The manager on duty and head of security accompanied us all to the local police station to file the requisite police report; because of the language barrier, this process went on until the wee hours of the night but the Somerset manager and security staff stayed with us and translated on my brother's behalf for hours. Over the course of the next two days, they accompanied my brother and sister-in-law to each requisite embassy to ensure that their passports and exit visas were secured quickly. This assistance was not requested nor expected but generously and graciously offered. So despite the bad experience with the dishonest taxi driver, the staff at the Somerset left us with a stronger impression of the kindness and graciousness of the Vietnamese people.
My ratings for this hotel are:
5.0 Check in / front desk
5.0 Business service
5.0 Value
5.0 Service
5.0 Rooms
4.0 Location
5.0 Cleanliness
Amazing rooms at 1/3 the price of the other 5* hotels
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4.9 |
Guest name: TravelSnob1, Newport Beach, California
LOCATION: Good, not excellent. It is on a street that is less crazy than most and is a15-20 minute safe walk to the main tourist sites (Reunification Palace, shops, and the other hotels ie Sofitel, Hyatt, etc.). A taxi to these areas should cost about US$1-3. Diamond Mall is a 5 minute walk and has a food court, tons of shops, and a bowling alley.
BEST WAY TO GET THERE: Taxi from the airport is negotiable and we paid around $6.00
BED/SHEETS/PILLOW: Bed has great down pillows and down comforter. Linens are very nice. Bed is soft but would have preferred a down mattress.
LIGHTING: Tons of light in the bedroom, bathroom and living room.
BATHROOM/SHOWER: This area was not remodeled and the worst part of the room. Resembles an old holiday and is complete contrast with the rest of the room which is very nice. Shower has excellent water pressure and can be made hot if desired. Shower curtain wouldn’t touch leg during showers, but still kind of gross.
TOILETRIES: Fine, but nothing special.
CLEANLINESS: The entire hotel room and common areas are spotless.
A/C: Separate A/C in bedroom and living room and it would quietly get the rooms cool quickly.
CLOSET SPACE: Tons of space for 2 or more people to unpack all items.
STYLE OF ROOM: Very impressive and huge. The living room/kitchen area was massive and even the bedroom is way bigger than most standard hotel rooms. D?cor was very nice with nice pictures, sofa, etc. Balcony is a nice addition. Washer (also dryer) was nice to have as well.
QUIET/MORNING LIGHT: Could slightly hear the horns of the cars on the street outside, but this has got to be the case in every hotel in this city. The morning sunlight could be blocked to make the room pitch black.
FOOD: Breakfast for one person is included in the rate. It is provided in the coffee shop accessible via the lobby. Even though the options were very limited (cereals, toast, eggs, and a few meats), the plus is that you get a great coffee. The coffee shop is Highlands Coffee which is the Starbucks of Vietnam. There is no restaurant in this hotel, but plenty steps outside the hotel.
TV/INTERNET: Flat screen TVs in both living room and bedroom. Perfect sizes for the rooms they are located. Tons of English channels with movie channels included. DVD player in the room but no movies are available at the hotel (there is a place a 2 minute walk in which you can purchase pirated DVD movies for about a $1.00 or the real deal for about $15). Internet is of average speed and is available for $5 for 2 hours (login/out saves unused time) or $11 for 24 hours. We were able to access someone else’s wireless network one night, so you can try this first.
SERVICE: Excellent! 24 hour front desk is knowledgeable about the city and is very professional and efficient.
COMMON AREA: Never saw the pool or gym, but the lobby is nice, but not a place to hang out.
ROOM & CITY TIPS: Higher rooms will have better views. 1 bedroom apartment is a worthwhile upgrade from the studio if not a huge difference in price.
SUMMARY: I strongly recommend this hotel. We were considering the much more expensive hotels in town (ie: Sofitel, Hyatt, Legend), and were so happy we stayed here instead. It may not be as central as the other hotels, but the much bigger room and huge difference cost would make me choose this hotel again for my next stay.
My ratings for this hotel are:
5.0 Check in / front desk
5.0 Business service
5.0 Value
5.0 Service
5.0 Rooms
4.0 Location
5.0 Cleanliness