First of all, I wish I had read the previous review before we left on our trip. In fact, we were there at the same time, so we were both probably some of the people at the front desk complaining. Our problems started at check-in as well. We had booked a 2-bedroom "luxury" apartment, and what we were shown to was to two story closet. With a spiral staircase (like a loft staircase) that we could barely fit through and a drity carpet throughout. I explained to the staff that I couldn't walk up and down the stairs for 1-week and asked if we could be changed to the room we had booked, we were told that the next day that could be arranged. I don't like to complain, so we agreed. The next day, I was told by the people at the front that no single-story room was available for us for at least 3 more days, contrary to what I had been told the night before. I questioned this and was told that the 2-story room was very much in demand and someone else may be checking into the one-floor apartment I had requested later that day. I told them to let us have the one-floor and give someone else the "in demand" 2-story and was told no. So I complained (to put it mildly) and was finally given the one-floor, two-bedroom. Also, when I mentioned that I had checked the floor plans on the website and they were not what we were given, I was told that only the "best" floorplans are on the website to make the hotel look better. Yes, they said this. We were moved, into a spacious apartment but the stay only went downhill from there. They mention laundry facilities. What they fail to mention is that the dryers don't work properly and that, unless you feel like having damp clothing drying around the apartment for a couple of days (or using the laundrymat next to Sainsbury's down the street), you shouldn't use their equipment. It was fun the way all the people fought for use of the one working "dryer" and an electrician from Australia tried to fix it so he could finish his laundry. They do have a passable breakfast buffet, but you may have to clean your table before you sit down because the girl on duty is busy doing the administrative work in the prep area. Oh, it's also kind of fun to navigate around the food delivery boxes as you enter the resident's lounge. Don't ask for any help from the front desk (with the exception of Thomas). Either they have absolutely NO information of anything outside of a 1 block radius, or they roll theirs eyes at you and mutter under their breath when you walk into the front lobby. Either I've seen too many movies showing the English people as warm and welcoming folks, or Fraser Place just employs the snootiest people they can find. Just as an aside, we went to Paris after London, and were thrilled with the warm welcome we received by the French hotel employees. Oh, and don't expect your trash to be emptied every day, because it's not. The only good thing I can say is that the location is great. Not much else to add (actually there is, but it's just more of the same), so please be aware that the only reason you will want to stay here is the location.

My stay at this hotel [in truth they are serviced apartments] defies description it was so bad. It started at checkin. I was in a taxi approaching the hotel but found it difficult to find the entrance. I called the hotel on my mobile phone on approach only to be told that they were "in the middle of an emergency", they couldn't help me with my luggage and not to park the cab at the entrance of the hotel as an ambulance was expected. Apparently one of the hotel porters was having "chest pains". My cab driver joked that the porter must have heard that I was approaching with all my heavy luggage! I insisted that they send someone out to help me with my luggage and they did. Regardless of whatever "emergency" was occurring, it is still supposed to be a fully operational apartment hotel, they are charging top dollar to stay there, and the checking in of guests must proceed as normal. This checkin experience set the tone for my stay as it was one disaster after another. It's hard to believe that Frasers is in the business of serviced apartments on a global scale given what a sloppy show they are running. I had booked a quiet non smoking room at the back of the hotel. Despite this they put me at the front of the hotel and Cromwell Road is a very busy street. Also it was clear that the previous occupant of the room had been a heavy smoker as the room smelled of smoke. I asked for another room and they sent the manager up a gentleman named Jura. He was rude and got me offside. He said that he was fully booked and there was nothing he could do. He implied that if I left the hotel they would still charge me 2 days penalty. I said this was totally unacceptable as I had not been given the room I asked for. Mr Jura had no comprehension of customer service whatsoever. The deluxe studio was large in size and modern enough with wooden flooring in the kitchen area, a modern glass dining table, a small modern desk and a modern bed. The look was ruined by an extremely cheap looking carpet in the bedroom area. Note that the bathroom door would not shut fully as the builder had put a raised wooden lining between the carpet in the bedroom and the bathroom tiles which means the bathroom door could not shut. Again this reflects Frasers low standards that they allow this situation in the room to continue. Also note that I later found the spoons provided in the studio's kitchen to be dirty. Also despite this hotel claiming to be 'luxury serviced apartments' my deluxe studio apartment did not have a washing machine or a dishwasher or an oven. Just a microwave and a cooktop. So guests thinking that they can do their own laundry in their room had better think again. There is however a share laundry in the basement of the property. As it was getting late I decided to stay put for the night after Mr Jura said they would open up the hotel room's window to air the room. However later on when they tried to shut the window it broke completely to the extent that parts of the window fell off and the window would not shut again. In order to bridge the gap staff shoved sheets at the bottom so that the open air would not be exposed. The next morning despite my putting a 'do not disturb' sign on the door I was woken up by a housemaid knocking loudly on the door and yelling out housekeeping. That was the end of my sleep. I then tried to call up reception to see if they were moving me to another room but the phone was dead. I then tried to use the hotel wireless internet [you pay extra for it] and it didn't work. I went out to the hall and found out that the entire hotel's phone lines and internet were down and they did not know when it would be back up again. This meant that no guest in the hotel could even call reception and anyone needing to use the internet for work or emails didn't have it. I went down to reception. While I was waiting to be served another irate guest came down to complain that the internet and phone in his room were not working. He was astounded when he found out all the phones and internet in the hotel were down until further notice. At this point I decided to get out of this property immediately as I had had enough. The hotel ended up giving me the night complimentary as by this stage, even they could see that the level of service I had received was an absolute joke. Using my own mobile phone I checked out availability in the Radisson Vanderbilt next door and left the premises. I laugh when I see the description of Frasers Queens Gate on the hotel website as being "some of the finest luxury accommodation London has to offer". In my opinion the hotel is, in truth, a 2 star property with appalling service. I would never stay at any Frasers property anywhere in the world again.

We (3 adults and 1 baby) stayed at the Fraser House for 4 nights in May 2008. By London standards the 1 bedroom deluxe apartment is large and pretty fairly priced for the size and location. We had an apartment on the fifth floor. Unfortunately all the windows were blocked by the edge of the roof, so we had absolutely no view. May have had a better view from a basement room! The lift is small and rattled, making me feel very clausterphobic and anxious that is was going to get stuck or drop. A few times I took the steps...113 to the 5th floor!! The apartment was nice. Modern, clean and relatively spacious. But there were some problems. The bedroom had a vent that rattled all day and all night. Because of the noise I had to sleep on the sofabed in the living room. Despite daily complaints to the front desk staff the noise was not remedied during our stay. The bathroom sink was clogged for the first 2 days and our phone also did not work for 2 days. There is no housekeeping or maintenance during the weekend, so if something needs to be cleaned or fixed you are out of luck. The kitchenette was great to have especially travelling with a baby. London prices are super expensive so stock up at the supermarkets. There is one virtually across the street and another one a few blocks away. The location of the hotel is excellent. Close to transportation, museums, pubs and restaurants.

Stayed at this hotel for 6 nights in April and would definitely recommend. Great location (less than 2 minutes from Gloucter Road tube) and the biggest room I've ever been to in London. Staff were very helpful and friendly. Lifts were slow and sometimes out of service so if you mind that, ask for a lower floor.

We only stayed here one night (with our young daughter) The best thing by far is the location. Its just a few minutes from the museums and tube station. The room was surprisingly large. It was certainly an 'apartment' with seperate bedroom; and our 8 year old was blown away by her bed being on a balcony above the lounge area! The main problem was the constant traffic noise. Our room (111) faced the main road, and the secondary double glazing was rubbish - we probably had around 3 hours sleep in total! Breakfast was average - a choice of 3 cereals, tea/coffee, toast & jam, a fruit bowl and muffins / dougnuts (presumable for the americans?!) There appeared to be no option to 'upgrade' breakfast to a full english, and don't expect an evening meal here, as they don't do it! To be fare, you are svery close to a great choice of places to eat, so this is not really a problem. The staff were also average - pleasant enough, but a little more communication would have been nice. When confirming the reservation the day before, I asked if we could leave our luggage prior to the check-in time of 4pm. I was told it would be left somewhere 'secure'. When we returned from the museum to check in at 5pm, our bags had just been left next to the reception desk! - Not particually 'secure'. On check out, it would have been nice to have been asked if everything had been ok, but as we had nothing to pay, we were just told that the bill was 'clear'. Overall an OK experiance - would I stay again though? - Probably not.