Reviews are ordered by language and date with a maximum of 25 reviews.
Would definitely stay there again!
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4.5 |
Guest name: MerryWanderer064, Colorado
Guest type: Honeymoon
stayed in Jul 2008
We booked at the Royal Kahana with a little trepidation, based on the reviews we’d read, but were pleasantly surprised. We had an ocean-view 1-bedroom (an ocean view is the only way to stay in Hawaii, in our opinion) and it was great. We had a spectacular view of Molokai and the channel between us. The building is a bit dated (as is just about everything in Kahana) but our unit had been updated over the years. It wasn't the Ritz, but it was very nicely furnished, clean, comfortable, and fully equipped. We had a full kitchen, stackable washer/dryer (soap was provided), iron and board, TVs with cable (for a couple of lazy afternoons with the air-conditioning) and the closet was loaded with beach “toys” (snorkel gear, boogie boards, even pop coolers). The beach was clean and for the most part, free of debris. We had one especially windy day that blew up more-than-average wood and rocks, but that was it—every other day was a very easy day for swimming or just walking up and down the sand.
The immediate area could do with a few more restaurants. There are a few around, but Lahaina Town is a short drive from the Outrigger, so finding lunch/dinner was never a problem (we ate breakfast in the condo to save some money and calories).
The service also was good. Housekeeping was attentive and the front-desk personnel professional and helpful. The gal at the Expedia counter helped us book a couple of tours that we found ourselves interested in and we didn’t feel like we’d gotten rooked.
We still have Kauai and the Big Island on our to-do list, but expect to come back to Maui at some point and would definitely make reservations there again.
My ratings for this hotel are:
5.0 Check in / front desk
5.0 Value
4.0 Service
5.0 Rooms
4.0 Location
4.0 Cleanliness
enjoyed our trip
Guest name: hemisrt, ohio
just returned from our trip to maui and we stayed at the royal kahana.we stayed on the 7th floor and our room was so nice and clean. view was so beautiful.
if you need a hotel that doesn't cost an arm and leg this one is it.
true it does need a little painting here and there but for the price i think this one is okay .
front desk service was wonderful,ladies were really sweet and helpful.
maid service was good! extra towels needed and they delivered
quickly.. no bugs seen!!
thanks you royal kahana! and we will return to your hotel.
A Pleasant Stay
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4.2 |
Guest name: acsfoguy, San Francisco, California
Guest type: Young single
stayed in Jun 2008
I had a very pleasant and relaxing stay at the Royal Kahana.
Check-in was very organized and efficient. Couldn't of asked for a nicer and most pleasant front desk person. I was tired when I checked in and she somehow picked up on that and reminded me of certain things that she had said earlier, that I had somehow spaced on. That was nice of her.
There were no major problems with the room. Everything was clean and in excellent condition. The only thing that I really could not sort out was the air conditioning. It had a mind of its own. It came on and turned off when it wanted. Also, to make matters more confusing are the controls. You have the old controls, which are from the original A/C units that were installed when the hotel was built. All the knobs are taken off because that system no longer works. (check out the pictures by OCALAFLORIDATRAVELER) Then you have the new controls which are digital, but takes a bit of practice to get the hang of. What I did was to just shut it off, and fully open the bathroom windows, and the sliding glass door leading out the the lanai. This created great flow through ventilation, that worked much better than the A/C. I was surprised at how updated and modern my room was. The bathroom was spotless, no dirt, mold or mildew. The kitchen was amazing, everything you could ask for was provided.
The hotel provides a small amount of coffee & tea in your room to start you off with. They even provide a small box of detergent, all of which was greatly appreciated. Replenishing your food and other supplies is quite easy and convenient. The Kahana Gateway Shopping Center is maybe a 5 minute walk from the front door of the hotel. A General store is there. There's also a Safeways, and Star Market just a few miles away. I bought a bag of Kona Coffee at a nearby supermarket and made good use of the coffee pot and filters provided by the hotel in my room.
The pool is a nice and relaxing place to hang out, and just be lazy. Also the beach is great to walk along at sunset. Parking was never a problem. There was always an ample supply of spaces, but the spaces seemed to be a bit narrow. I normally drive a small car. All that was left to rent were mid size, family sedans, and SUVs. I guess I'm not use to maneuvering a mid size car.
I do have a few more things to say about the hotel in general, in order to give the place a fair assessment. Yes, it is an older property. I feel that it is well kept and its staff does a good job of making it a pleasant place to stay.
The rooms can be, how can I put it?.............."Hit & Miss" at times. Some rooms are old and in need of updating. Some rooms have been partially updated, while others are totally updated and refurbished. Please read some of the reviews and look at all the pictures provided by traveladvisor. Especially if you are in the planning stages of your next vacation to Maui. This is my second time staying at the Royal Kahana. Both times I have lucked out with really nice, well maintained updated and/or refurbished rooms. This last time, I met some real nice folks from Canada and was invited to their room for tea and cards. I was shocked at how different the room was compared to mine. Some of the appliances lets just say were well used and showed it, the furniture was dated, the carpet wasn't as clean and bright as the carpet in my room. But they did have a large flat screen TV, the one thing I didn't have in my room. Even the room next door to mine had a few differences worth noting. The furniture was quite different, (modern faux leather), the carpet was clean but older than mine. You could tell by the wear. The bathroom and kitchen was just as new as mine. It is also worth mentioning that the rooms on the higher floors are used much more than the ones on the lower floors. This time I was on the second floor and had a beautiful room. The last time I was on the 8th floor, and had a nice room too, but you could tell that the room on the 8th floor with it's wonderful view had endured a little more wear & tear than the room on the second floor with it's partial view of the water. Even the furniture on the lanai will differ from room to room. This is not one of those hotels where everything is uniform. It's not one of those places where the TVs are all the same; the furniture is exactly alike in every room, the appliances are the same. It is interesting however, to find out what you get. (that is, if you get something nice.) Lastly, the washer/dryer. Having just flown in from Oahu with a suitcase full of dirty clothes; It's great to have this right in your room. Furthermore these appliances were so quiet I fell asleep while doing my laundry. I wish my washer/dryer at home could be that quiet!!
My only disappointment was with the internet. I got about 1 day worth of free wifi. After that I could not access it any longer. I would sign on and it would automatically go to a pay site. Since I was on vacation, 24/7 internet access was not a pressing need. I do see where this may be a problem if you are doing a certain amount of work. Or if you are in constant communication with friends, family, or associates. I also believe that in a place like the Royal Kahana, free and easily accessible wifi should not be an issue.
I don't believe in nitpicking. Yes, you can find nicer places on Maui and you can do a lot worse. Go in with an open mind, and you will be pleasantly surprised. By no means am I saying to settle for something if it's not to your liking. If your room is not to your liking, go back to the front desk and sort it out. From my experience(s) they have always been willing to accommodate my wishes.
The Royal Kahana is a good value for the price you pay. Being an airline employee, I am always on the lookout for a good bargain, and someplace that I can refer friends and family too. The Outrigger group has always been good to airline people and I can gladly recommend this place to all my airline & non airline friends.
My ratings for this hotel are:
5.0 Check in / front desk
2.0 Business service
4.0 Value
4.0 Service
4.0 Rooms
5.0 Location
5.0 Cleanliness
Peaceful Vacation At Unit #909
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4.4 |
Guest name: winegalsf, San Francisco
Guest type: Honeymoon
stayed in Jun 2008
My ratings for this hotel are:
3.0 Check in / front desk
4.0 Value
4.0 Service
5.0 Rooms
5.0 Location
5.0 Cleanliness
Disappointed spring break
Guest name: neoldthing, Portland, OR
We were very disappointed with our unit. The decor was "Grandma style" and the carpets were dirty and furniture was old. The maid staff was lazy- the first day we arrived the bathroom walls were dirty. The lobby was really sad and looked like it had never been updated since they built the place in the 80's. This place could be really nice if it was updated. We did have a beautiful ocean view. We had a great time in Maui but would not recommend this place.