Never really connected with this place. The room was just OK, the staff was marginally helpful, and the lift was not safe. The location is great, within walking distance to the Tube, pubs, and local attractions. The breakfast was also marginal. Not the best value for the price.

I stayed at this hotel in early May 2008. The hotel was easy to find as they provide very specific directions (a must when wheeling suitcases around unfamiliar cities) and approx 3 minutes from the underground. The room I was given was larger than expected - I'd booked a single room but was given a room on the ground floor with a double bed which overlooked a garden - a wonderfully quiet haven after at 26-hour-flight. The room was clean and well-maintained and the bed was comfortable. The bathroom was small, but not tiny, and compared favourably with other hotels and guesthouses I stayed at during the trip. The location was excellent - just 2 minutes or so from Earls Court Road with numerous cafes, shops and 2 metro supermarkets and entrance to the underground and about 15 minutes by tube to London's main attractions. The only bad thing was that the TV didn't work, however this wasn't an issue for me only because jetlag.

At check-in, we told the clerk that we'd be checking out early -- at 8:15 on a Saturday morning. We were told breakfast didn't start until 8:30, so we'd be out of luck. I told the clerk that the reason we'd chosen a B&B was to have breakfast included -- and since it was only a continental breakfast, could we pick something up the night before from the kitchen. She said she thought something could be arranged. Well, fortunately, the kitchen staff arrives at 8:00, and while they couldn't promise that the rolls would be done cooking (they take 20 minutes to bake), they did say we could knock on the kitchen door, and the staff would be expecting us -- but that we might have to settle for toast, cereal, cheese (no rolls). Actually, it worked out just fine, as we grabbed some cereal and cheese -- and by then, the toast was ready... and the rolls (croissants) were ready just before we left. So, the lesson is -- if you're leaving early, ASK if they can make arrangements for you to have SOMETHING for breakfast, and they will try to accommodate. As for the rest of the stay -- I was VERY, VERY disappointed that the desk clerk (nor his friend -- a co-worker, I assume, who sat in the lobby talking to him) could tell us where to get fish 'n chips for dinner. I mean, the clerk didn't have even ONE suggestion for this traditional English meal! He told me where an Italian place is, but we didn't want Italian food. So, I inquired of the friend (co-worker?) in the lobby. Her suggestion? (get ready for this!!) She said, "There's a McDonald's. I think they have fish. They have chicken, and I think they have fish. You might go there for fish 'n chips." MCDONALD'S?!?!?!? FOR AN EVENING MEAL OF A TRADITIONAL ENGLISH FARE?!?!? YOU MUST BE KIDDING ME!! So, we went a couple of doors down to the Best Western. They recommended 3 places nearby, though she admitted she'd never eaten at any of them -- just heard reviews. And she gave me a map! Then we went to another B&B a couple of doors toward the underground station, and they recommended 3 places as well. AMAZING -- hotel staff that can suggest some local places for dinner! What a concept! Other than that, the bed was horrible. I sleep on my side, and I woke up in the night with my arm hurting becuase the bed was rock hard. The room was small, but bigger than the first B&B I visited in London. The toilet didn't flush without MUCH coaxing -- and sometimes, we'd just give up until the next time we had to go! The shower was typical English-small -- not big enough to shave your legs in comforably. And the sink had two faucets -- one for hot and one for cold (instead of one combined); so you couldn't easily shave your legs in the sink either. The t.v. was supposed to have 5 channels (according to the desk clerk). But only 4 could be found -- and 2 of those were broadcasting the same thing. The t.v. remote would not turn the t.v. on/off either -- you had to get up to do that. And after you turn it on, press "01" on the remote to go to channel 1 -- otherwise, the t.v. just sits with the power light lit and a black screen. The room was clean, but there were no face cloths (wash cloths). I guess this is typical in London, but it sucks if you ask me. I like to use a face cloth to wash my face (and maybe armpits!) at night -- but couldn't do so. The B&B is also VERY convenient to the Earl's Court underground station -- about a 3 minute walk with bags (2 minutes without bags). But again, beware -- they tell you "exit the station, walk across the street, turn right, make the first left, and walk about 1 minute". Well, that's incorrect. It's actually "... turn right and make the SECOND left..." So, we got a little lost at first. Overall, the staff was friendly enough -- albeit clueless. And they did accommodate the slightly-early breakfast. But if you stay here, do you restaurant research BEFORE you arrive! Otherwise, McDonald's will be the recommend venue for your meal! One more thing -- there are elevators, but unless your room is right next to it, you'll still have to take some stairs (there's only one room next to the elevator, with stairs leading up or down to the other rooms on that "floor").

We spent a very comfortable night at this hotel. Had a twin room with sofa (actually a futon) and ensuite. We had a bay window and overlooked the square. Although only just off the main road it was very quiet. Breakfast was basic but being a buffet plenty of it and warm toast was brought to the table. Ideally situated for sight seeing. Would definitely recommend it.

We stayed one night at Henley House as overall it had good reviews. It is very handy to Earls Court and the staff were very pleasant however when we got out of the lift to go to our basement room we were greeted by a hallway lined with garbage bags filled with something plus pieces of furniture etc. Then when we went into our room we were greeted by a smell of sewerage. In the morning I discovered three plug-in air fresheners around the room so obviously this smell is an ongoing problem. The shower leaked badly onto the bathroom floor which may contribute to the smelly room. The outlook was onto a filthy area below the pavement which could easily have been made more attractive. It is a pity as the room was clean, the decor very nice and the breakfast room very attractive.