Very basic hotel. Rooms clean and comfortable but nothing very exciting. Front desk staff was friendly and helpful. Avoid the hotel restaurant, except maybe for breakfast, but head to downtown Marshall for a couple of good options - especially the Landmark Bistro.

I was appalled from the moment I arrived until the moment I left! As I walked up to my room, I saw many holes in the ceiling where tiles had been removed, and there were dirty buckets down half of the hallway, catching dripping water. Those buckets stayed there for 24 hours. Upon check-in I was given a key to a room that was occupied. I had to carry my luggage back downstairs (no elevator) and was actually asked "are you sure?' by the front desk. The substitute room was dirty, there was hair in the shower and the bedspread had the imprint that someone had been sitting on it. After an inadequate touch-up by housekeeping, I actually went to WalMart and bought Clorox wipes and Clorox spray to ensure my bathroom was clean. Day two, housekeeping didn't even clean my room. I left the hotel at 11:30 and returned at 5:15 - I called down to the front desk and they said "housekeeping said you've had a do not disturb card in your door all day" and I said that wasn't true, I'd taken it out when I left before noon... and the receptionist had the gall to argue with me! I needed to shower for my evening event, so I asked for them to at least bring me clean towels, which were brought up within 10 minutes or so. I travel a lot for work and pleasure, and I have never had such a horrible hotel experience. NEVER stay here. Worst hotel experience of my life

We just returned from a stay at Best Western in Marshall,MN. Some of our relatives live here so everytime we visit them we stay at Best Western. It's an average hotel somewhat run down and older. The beds are comfy and it's usually quiet. The exercise room needs to be bigger. There's a breakfast buffet in the morning with juice,yogurt,milk,cereal,waffles. They only have 2 waffle makers and that is not nearly enough for all the people sitting inline waiting to use the waffle maker. I would stay here again because they take AAA and got a great price for a weekend 68.00.....and on weekdays 60.00. As a side note the do not have an elevator and the pool side rooms are so flippin hot don't stay on the second level pool side room.