We can't understand the previous comments made about this hotel !!! When we stayed in June, 2008, on our way home from Europe we found the hotel (including the room, room service, staff and booking procedures) to be of an excellent standard. After reading some of the reviews before we left, we were a little hesitant, but our travel agent had assured us that she had stayed there with no problems and when we got there we were pleasantly surprised. The room was not only very clean, we had magnificent views from the 17th floor and a massive king size bed. The breakfast was definitely above average. Overall, we were very happy and would definitely stay there again.

The minute we check-in on 11th July,2008, with my wife>> The receptionist said "You must pay SGD50.00 for the Bar Counter". "If you extend your stay, wil be SGD240 per night". One hour later after we came down from our room(We need to call for our luggage to be sent to our room while waiting). The same receptionist did not said a thing, went into small room and produce a chart and said "The rate is now SGD320 per night". We argued and she said "Now you are our WALK-IN CUSTOMER". It was unbelievable and just check-in ONE HOUR ago and already residing in the hotel. The receptionist go on and said" You need to ask your agent to fax us again if you want the same rate.' And what anger us was the way the receptionist body langauge/when she turn to the small room and make some facial expressions at her colleagues ! It was like a message "I gonna give them a hard time." Of course we have a most unpleasant conversations with the Manager. We came back late after attending the funeral ceremony of my mother/ mother-in-law. We open the bar counter and alas! it was empty! We call the reception in the early morning and was told it was a deposit for telephone calls. My wife call me as she was sick on the last day of the funeral and alas! the hotel room telephone was unable to call out to local calls. My husband return wanting to make a police report for "Stolen things from the bar counter". I stop him and we check-in to Bayview hotel. We think we are just being Asian to be treated thus with all this body language/words of unprofessionalism. And why take the package customer from Thailand. And we not spend SGD200 ++ for few hours a day to gain or "steal" from the hotel bar counter. And there was nothing in the bar counter nor telephone service for local calls. Not to mentioned the internet service of SGD1.00 per minute. We just log/in out and get the emails and that cost us SGD10.00. We were worry that we call in the early morning hours to confirm it was SGD10.00 and we do not want any more law/rules biinding us by some unwelcome reception from this hotel. My husband said he will return to be the VIP and walk-in and see how it goes at all cost! Or is it Asian customers will always be treated as sub-standard class of customers.

A friend recommended this, & it was easy to see why: it is full of other Australians, so if you are a timid traveller (as she is) you can feel as though you haven't really left home if you stay at the Peninsual Excelsior. We found the check-in procedure quite horrible; we weren't part of a tour group or a visiting football team so we were obviously quite unimportant to the Reception staff. After all that, however, we enjoyed the great location & the efficient breakfast service. Room was OK, everything worked & quiet enough to sleep - no rowdy nightclub noises penetrated.

I have stayed in this hotel twice. And I can say that the best thing about the place is the location. Conveniently situated beside Funan Centre and just across City Hall MRT station, the hotel is just a short taxi ride to anywhere worth going in Singapore. There are good places to eat just steps away. Raffles City Shopping Center is just five minutes away. The only real downside to staying in this hotel would be the aesthetics and the quality of the furnishings inside. I would surmise that the hotel is decades old, and it shows with the worn-down and retro look around the hotel and inside the rooms. During our stay there, water was actually dripping inside the cabinet. We had to have some repairmen come in before it was resolved. On the bright side, the lobby is spacious and looks interesting. They also have a small gym for guests and a swimming pool across the lobby bar.

Stayed here on the Singapore stop over program and were disappointed with the room - but as we were only there for one night and the location is good we just put up with it. We were put in a corner triple room - which is a double with another bed plonked in the room - thus making it very cramped - although the views from the window was fantastic. The bathroom was the worst feature, very old and grubby with mould on the ceiling tiles and so, so small it was impossible to shut the door without first sitting on the toilet - I have literally had a bigger shower area than the total size of this bathroom - we should have complained but as we were only there one night, had alreay waited an hour for a room, and just wanted to get out and about , we accepted it. The room furnishings are old and worn and everything looks drab and it is like staying at an old 60's/70's hotel - not at all what you expect after seeing the lovely reception area. I am not sure how they can even refurbish this room as without knocking into next door you would never be able to get a decent size bathroom. Location is good and there are two pools - albeit one is like being in a tank at sea world !!! Sunbathing isn't possible until after 10 a.m. due to the situation of the building. Reception staff were helpful as we we allowed to check in early after an ovenight flight from Perth. The entrance is on the ground floor and reception is on floor 5 and it is very dificult to get lifts, which is very frustrating. Would I stay there again - proably not - even though the location is good - it definitely the worst hotel we have had in 4 stays Singapore and for the money it should be better - Singapore airlines should do better for their clients.