Ignore the carpers! This is a good hotel: big rooms, pleasant (more than could be said for some of the guests they were patiently dealing with) and efficient staff, better than average breakfast and a piano playing in reception. Next to the tube and with a wide range of restaurants close by. What more do you want?

stayed a 3 night weekend location brilliant right outside gloucester rd. tube piccadilly line,we came in from Heathrow direct to hotel no changing also straight into piccadilly on this tube route check in great,friendly,room not ready so went out and bags were taken to room when ready.on B & B rate full english beuatiful restaurant very clean all other choices of breakfast available as well. rooms adequate and clean nothing wrong with them except our mini bar not working asked for repair but not done. bar excellent but no draught beer all restaurants mentioned in brochure are shared with Baileys millenium right next door but did not try any. overall a 4 star hotel what more do you want

They are located in 2 minutes walk from Gloucester tube station with Tesco Express, Starbucks, Burger King, KFC. Yes, I have 2 kids. Very convenient, if you are American considering 2:1 currency between UK Sterling and USD. Hotel is very clean and we enjoyed spacious room. Staff were nice too. The inconvenience we had was the elevator. They have 2 elevator solely for Millennium members therefore it does not work for other guests. It works fine until couple of elevator starts to malfunction. Breakfast buffet at the restaurant, they didn;t seem to know the difference between Japanese and Chinese food. When asked about Japanese food, I was directed to Chinese food which was Congee and pork bun and some other stuff.

It's seems that staying here is something like a lottery considering the variety of ratings so far and unfortuantely I can only award the minimum in relation to my stay. It started out well. The lobby was well presented and the check-in was painless with pleasent staff (where we were reminded that we were getting a continental breakfast). I enquired about good places to eat for lunch and instead of getting some insiders knowledge I got the 'official list' of affiliated establishments (advertised around the hotel). I guess that must be hotel policy!?!? Unfortunately that was as good as it got. The corridor leading to our hotel room smelled stale. It's wallpaper was peeling off in places and the harsh downlighting over our door highlighted various dents and scratches. The room itself was tiny (TINY I tell you), dark and depressing with the same faintly stale smell. There was hardly any natural light and the fixtures did not shed much more of it. The following morning we went down to breakfast where we were reminded once again that we were having the continental breakfast. Call me stingy if you like, but when staying at a so-called 4 star hotel it seems strange to have to pay a supplement for a hot breakfast (the price of which was astronomical on the menu). Both morning we had to repeatedly remind the staff to bring us tes/coffee and on both ocasions it arrived after we finished. We were not asked whether we enjoyed our stay when checking out and I'm glad because I didn't want to ruin our break by getting hot under the collar. To sum it up, this hotel is trying to be something it's not and not trying very hard.