Carlton Hotel, Bilbao reservation. Book a room in Carlton Hotel online

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A classic, traditional-style hotel, the Carlton has 143 rooms with diverse details and eight meeting rooms for up to 300 people. The classic elegance of the Carlton begins with a colossal chandelier in the hall entrance and continues in every detail throughout the hotel. Guests will find the atmosphere both relaxing and comfortable.
One of the most emblematic building in Bilbao, the Hotel Carlton was designed in 1919 and completely renovated in 1994 to adapt it to the most demanding tastes. The Carlton offers tastefully decorated rooms in a contemporary style and enjoy all facilities. In its lifetime, the building has been the seat of the first Regional Government and witness to important social and cultural events. Some of the world�s most famous figures, such as Federico Garcia Lorca, Albert Einstein and Alfonso XIII have slept in its bedrooms. Today, it is an Historic Architectural and Cultural Monument, whose artistic finesse is apparent in every detail.
In the heart of Bilbao, the Hotel Carlton lies next to the main shopping streets of Bilbao´s Ensanche quartier, a short walk from the Guggenheim Museum, Fine Arts Museum and The Maritime Museum.

Chain: Utell

Availability

Average guest rating
3.2

Check in / front desk

3.1

Cleanliness

3.9

Location

4.6

Rooms

3.7

Service

3.3

Value

3.1

Business service

3.4

VNC11 has stayed here and says:

"Everything was good for the price and typical European standard except for the lound music around 1-3 AM - weather it was a disco or a private party I had no idea but it was on at the same time for both two nights I stayed. "
16 Jan 2007Read hotel reviews

Hotel facilities

General

Parking (fee required)
Elevator
Breakfast Buffet

Restaurant
Safe Deposit Box
Air conditioning

Non-Smoking Rooms
Wi-Fi/Wireless LAN
Television

Activities

Fitness Centre

Services

Room Service
Laundry

Meeting/Banquet Facilities
Ironing Service

Business Centre

Internet

Wireless internet is available in the entire hotel and is free of charge.

Guest Parking

Private parking is possible on site (reservation is needed) and costs EUR 22.47 per day.

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Hotel policies

Check-In

from 12:00 hours

Check-Out

until 12:00 hours

Cancelation

If you cancel less than 2 days before your arrival date, you will be charged by the hotel as for the first night.
If you do not cancel and do not arrive you will be charged by the hotel as for the first night (no-show case).
You may cancel your reservation without penalty up to 2 days before your arrival date, by accessing My Booking page.

It is not possible to cancel your reservation if you booked a room indicated as "PREPAID/NOT REFUNDABLE/ADVANCED".

* This is general hotel cancellation policy, please see also cancellation policies of room rate you select it may differ.

Children and extra beds

Children are welcome.
Children under 1 year stay free of charge when using existing bedding.
Children under 2 years stay free of charge for cots.
Older children or adults stay free of charge for extra beds.
Maximum capacity of extra b

Pets

Pets are not allowed.

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More info

Location

Plaza Federico Moyua 2

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Overview and availability

Photos

Guest reviews

How to Book

Hoteliers Photos

Availability

Overview and availability

Photos

Guest reviews

How to Book

The guest reviews are submitted by our customers after their stay at Carlton Hotel
There are opinions of guests that reflect their experiences during staying at this hotel.

Average guest rating
3.2

Based on 28 reviews

Check in / front desk

3.1

Cleanliness

3.9

Location

4.6

Rooms

3.7

Service

3.3

Value

3.1

Business service

3.4

has stayed here and says:

Availability

Individual guest reviews

Reviews are ordered by language and date with a maximum of 25 reviews.

Page 1 of 6 | Next page

Okay hotel

Average rating:

3.0

Guest name: Jo-Me, Ireland

Guest type: Honeymoon

stayed in Apr 2008

Stayed here for 3 nights in May. Location is great, within walking distance of Guggenheim and shops etc. Hotel looks fantastic from the outside and the reception area and lounge is lovely. Rooms are large, I wouldn't say modern but nicely decorated. Eating in this hotel is SO expensive, we tried it one night and would not recommend it. There are no brochures in the reception area for day trips, or maps to say where you were. I didn't feel it was tourist orientated at all. Reception had very little English and I have very little Spanish so it was a real ordeal asking for directions so we basically just winged it the whole time and spent hours wandering the streets. The bar is has an odd atmosphere to it too, there are only about 5 tables in it and it is not very private, we took our drink out to the lounge which we had to ourselves and it was much nicer. We found the bar prices to be a bit on the expensive side also.

My ratings for this hotel are:

1.0 Check in / front desk

2.0 Value

3.0 Service

4.0 Rooms

4.0 Location

4.0 Cleanliness

Great Location

Average rating:

4.2

Guest name: jaredu135, Grand Rapids, Michigan

Guest type: Honeymoon

stayed in Mar 2008

This is a lovely hotel and right in the heart of everything. It was beautifully decorated and the room had air conditioning, which is hard to come by in Europe for some reason. The king bed was two queens pushed together with a king headboard. I don't believe you will find any different in Spain? We got a great rate on this hotel (something like $100 a night). If it is still around that price, you cannot go wrong here.

My ratings for this hotel are:

3.0 Check in / front desk

5.0 Value

3.0 Service

5.0 Rooms

5.0 Location

4.0 Cleanliness

Not 5-star

Average rating:

3.2

Guest name: StockholmDr, Stockholm

Guest type: Honeymoon

stayed in Nov 2007

We spent 3 nights in this hotel in connection with a friends wedding in the region. The location is perfect, and the building looks rather nice from the outside. However, the moment we entered the lobby it became evident that this would not be a 5-star experience. Check-in took forever, and the lobby looked a bit dated. The room was ok, nothing special. The bathroom was tiny and in need of some repair (leaking faucet etc). Amenities were few and not luxurious, very standard soaps etc. Other issues include - tv not working well, the staff couldn't make the pay per view work at all. - very noisy, you could hear neighbours flush the toilets. A lot of our friends also noticed this - We were denied breakfast by a rude waiter, even though we arrived a few minutes before it closed - On our last night we were moved due to plumbing issues. No help with this move was offered - blankets with sheets around them instead of duvets (really dislike that) - The turkish bath they advertise was just a very small steam sauna located in the gym.

My ratings for this hotel are:

2.0 Check in / front desk

3.0 Value

3.0 Service

3.0 Rooms

5.0 Location

3.0 Cleanliness

Average rating:

2.4

Guest name: Janeymac3, Dublin, Ireland

Guest type: Honeymoon

stayed in Oct 2007

Stayed here for a 3 night break in May. Very centrally located and the rooms are spacious and clean but found the reception staff to be very unhelpful, I don't know if this was because of a lack of the English language or just plain unhelpful. They weren't very helpful when it came to suggestions for eating out, things to do etc. So we were kinda just left to wander around ourselves. The breakfast / dinner is VERY expensive here, and in my opinion not worth it. We stayed in for dinner one night as the weather was terrible and we didn't want to be left walking the streets looking for a restaurant. Small menu, decided to go with the steak, safe enough? Not really, asked for it to be "well done" - it came out practically walking - disgusting! You wouldn't want to be hungry either, portions were TINY!

My ratings for this hotel are:

1.0 Check in / front desk

2.0 Value

1.0 Service

4.0 Rooms

3.0 Location

3.0 Cleanliness

Super bien situé, mais très bruyant la nuit

Guest name: Anonymous

stayed in Sep 2007

Le Carlton se présente comme un cinq étoiles, mais à part au rez-de-chaussée, il est certainement loin d'être d'un niveau cinq étoiles. La première chambre qu’on a eue était assez spacieuse, mais au deuxième étage, autrement dit on avait l’impression d’être au plein milieu des voitures dehors, donc on a fini par demander à changer de chambre. La deuxième chambre était moins bruyante, mais les cloisons étaient aussi épaisses que des feuilles de papier et si votre voisin de chambre tirait la chasse d’eau ou prenait sa douche, cela résonnait comme si c’était dans la vôtre. C’est plutôt un trois étoiles, et c’est incroyable que les fenêtres ne soient pas mieux insonorisées, vu la rue passagère où il est situé. Parmi les avantages de cet hôtel, quand on a demandé à changer de chambre, le personnel a été sympa et compréhensif, l’emplacement est très pratique pour visiter la ville etc. Et le bar du rez-de-chaussée est vraiment agréable pour aller prendre un verre en fin de journée.

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