I made reservations at this Philadelphia, PA Center City hotel for one night on a Saturday. When I arrived, I was expecting the hotel to be clean with professional staff. My first negative impression of the hotel came with my encounter with the desk clerk. He assigned me a room which I was not pleased with and said that only one other room was available, which I didn't believe because of the inactivity in the hotel lobby. Both the original room assigned to me and my request for a different room where unacceptable for the $139.00 room rate. The interior of the rooms were in below hotel standard conditions. The bathroom was similiar to a roominghouse bathroom. The bathroom or the room itself didn't seem sanitary for my conditions. The interior of the lobby of the hotel didn't impress me. The only staff I saw at the hotel during my first visit was the desk clerk.

Room with two double beds; conditions were cramped. Bathroom was too small to fit a washbasin. That was in the room itself. Not enough space to open our luggage. Apart from that, nothing special. Hotel doesn't have any parking facilities; nearest one is just around the corner, 200 meters away. Parking is pricey though - $20 a day, Patriot Parking.

Hotel is fine--except that the rooms don't come with iron and ironing board, and when I asked for one at the front desk, the clerk said they were all in use and I'd have to wait until someone returned one. Huh? Maybe....you should buy more irons if you run out of them! So I asked to file a complaint. Well, they're out of complaint forms too (why am I not surprised). So I asked where I could buy an iron; she didn't know but figured it was too late (6:15pm) to find a store that would have them anyways. So now I have to wake up early, go walk around to find an iron, come back, iron my clothes before my meetings for the day. The lack of a basic amenity and apathetic staff pretty much spoiled my impression of this hotel.

We used Triprewards points for our two night stay in Philadelphia. We stay at quite a few Cendant hotels and had therefore built up quite a few loyalty points. We wanted to visit all the museums downtown so this hotel made for a perfect choice. We arrived at the hotel at 9:30am (we had an early flight). We were met at the front desk by a pleasant gentleman that was happy to keep our bags for us until a room became available. i asked the clerk when he thought rooms would be ready and he stated that we should return around noon. We returned at 2:20pm to a different clerk. I stated that we would like to check in and she VERY flatly stated that check-in was at 3 and we could not do so sooner. She very rudely stated that her manager said she would get "wrote-up" if she let anyone in sooner. My wife and I sat in the lobby for about 15 minutes when the owner arrived. He was VERY apologetic when I told him how rudely we had been treated. He immediately gave us a room. It was also funny how nicely the clerk started speaking to us when the owner got involved. The rooms are VERY small, most, including ours without a window. The entire hotel is very nicely remodeled and our room was no exception. It was clean and very well appointed. The hotel is located across the street from the convention center and unlike other peoples reviews, we saw no problem with vagrants or homeless people. It is also located just 2 blocks from China town. This hotel is in a good spot and for that reason only (and since it is cheaper) would I reccomend it. The problem this hotel has is with its staff! Fix that and we would gladly return. It's a shame that more businesses don't understand the value of service anymore!

This is an excellent hotel for business trips, is near the main historic area and business area. The only minor flaw I found was that they didn’t have wireless internet and the room was a bit small. But over all the room was very clean and very well put together.