Very tatty hotel - needs a facelift. Handily located on the edge of town (you'd do better to get into town), everything in the room was decrepit - the carpet was worn, the lampshades had scorch marks (goodness knows how - the lamps had the dimmest light bulbs I have ever seen), the "heated pool" was empty. The restaurant next door does a great breakfast, though. For the price, Gatlinburg must be able to turn up better than this.

I read the reviews of this hotel on hotels.com. They rated the "heated Olympic sized pool" as the cleanest in Gatlinburg! However we stayed there with our kids on our way north over Memorial day weekend, actually Monday night. THE POOL WAS EMPTY!! No where was it described as SEASONAL and EVERY OTHER POOL WAS OPEN! In fact we drove down to pigeon forge and rented a room for $25 just to let our kids swim!! The $25 hotel was even cleaner, as the Crossroads Inn was recarpeted and large, the bathroom was out of date and had bugs on the floor. SO NOT what we were looking for and a waste of money as their pool wasnt even open. the front office didnt even care when I tried to clarify WHY it wasnt open. Come to find out as we drove around all others were open- except ours. Hotels are pretty cheap there, so dont be fooled by the "Best Western" logo!! Very Disappointed in Michigan

Stayed at the Best Western Crossroads Inn in Gatlinburg in August this year for a family vacation and we loved it. Came all the way from Ayrshire in Scotland to the Smokies and we're so glad we did. The hotel was great value and clean although perhaps a bit old looking in places but not so that it would put me off returning. Located at traffic light no 3 (towards the Pidgeon Forge end) it is ideally located for the main street and everything is within easy walking distance. Plenty of restaurants to choose from and lots of interesting shops and museums (such as Ripley's Believe it or not!, Stars and their Cars etc) to visit and an excellent Ripley's Aquarium which is really worth the visit. There are also cable cars and chair lifts up into the mountains. We can't wait to go back again!

Photo of motel very outdated. Ants invaded entire room. Carpet very dirty. Elevator and surrounding area was filthy. Young lady at front desk was too envolved with the fact that someone told her that her friend had been saying nasty things about her, therefore, she was so upset that she just wasn't herself . She admitted she wasn't much help! I did agree with her on this point! Did not thank her for all the unsolicited information she shared of her personal problems!

Although the rooms were large, and on first appearance clean, the ants came in huge numbers. We stayed 2 days, and complained on the first day. They said they called the extermantor. We never saw any evidence that any one was in our room and the ants ( and another bug that I think was a centipede) never went away. We talked to the manager and they gave us another number to call. Pass the buck? I talked to other guest and they had the same problem. A cleaning lady said that they have been having problems with ants all summer. Wish I would have known before I stayed there!