We stayed at the Best Western for a weekend wedding. It was very convient since the wedding reception was held in the convention center right next door. The rooms for the weekend were an absolute disaster. From check-in to check-out I was ready to go back home. It started at check-in when we asked the front desk to check on the arrival of others in our party. The front desk agent just told us they didn't have a reservation. Come to find out from another agent a few hours later that the other members of our party had left a message that they were stuck at O'Hare airport and would be in the following morning (of course AT&T service does not really work well in Watertown). The grooms family held a welcoming reception and the staff working the reception was very nice and courteous. Our rooms were a total disaster. The door handel was broken so the door would never close on it's own. We had to lift the door up to get it to lock. The pull rod for the blinds was just laying on the floor. The floor looked like it hadn't been vaccumed in a while, the desk chair was very badly stained, and the towels in the bathroom were badly stained. I don't understand why a housekeeper would put towels out with stains showing. The beds were not comfortable and cable selection at this hotel frankly sucks, not that that should matter but in Watertown, SD there isn't much to do so cable is kind of important. There was free High-Speed internet in the room which worked, but for some reason it blocked my remote access for work and wouldn't let me in. After returning from the wedding we found the ice machine broken so we had no ice for the cooler that night or for the ride home. The beds were not made, and housekeeping left a note saying they couldn't make beds due to personal items on the bed, personal items being a stuffed animal and a textbook. The same stained towels were still hanging on the rack when we came back. I did ask to have the room recleaned and it was done after 6pm. Leaving the next day I readdressed the issues with the front desk agent (issues we had were already on file) he just shrugged his shoulders like he really didn't care and said he would let housekeeping know. I understand this is a small town and hotel selection is limited, but I would never dream of the service I got her in any city I normally stay at. Also noticed that there is no elevator so any elderly or persons not able to do stairs will have to make sure they request a lower level room. With the wedding party we had many older relatives and were lucky to fit most of them on the lower level. I do recommend the bar and restraunt attached to the hotel. Service and food were both excellent!

This hotel is connected to a conference center, which I why I stayed here. Positive The exercise room is one of the best I've seen with an eliptical, recumbent bike, treadmill and weight lifting machine. Although I didn't use it, the pool and whirlpool looked nice and spacious as well. This hotel is connected to a conference center, so it can be incredibly convenient. It's also on the "main drag" so you can easily get to shopping, the mall, restaurants, and the Redlin gallery - all just a few minutes away. Minerva's Restaurant is connected and the food is good. Negative On the first night, I discovered the toilet did not work. It was promptly fixed the next morning, but a dirty towel used to clean up the floor around the toilet was left on the bathroom counter. The bathroom tile floor had someone else's hair on it, and was sticky. I asked to have the room recleaned, but didn't see any improvement afterward. After 3 days, I was still looking at lint and particles on the carpet that were there when I checked in. I don't believe the floor was ever vacuumed that week. To be fair, some of my colleagues on the first floor did not feel their rooms were unsanitary.