We stayed here one night in anticipation of sailing aboard via Australis in the morning. Staff gave the impression of disinterest and apathy and check in was uneventful. Fortunately there was a young man on duty who took a real interest in our anxiety and showed us the amenities, eg..excellent 2 computer internet setup, nicely appointed room,convenient in room safe and a breakfast area well lit with a view of the town. All and all not a bad experience. Within walking distance to several restaurants a tourist office, and several museums. Don't walk too far without proper cover...the weather is totally unpredictable from one moment to the next.

Okay, so this is a nice hotel with good rooms and everything but the staff is bad and unhelpful. Breakfast buffet is good and internet connections are nice. Plus its centrally located, very close to Bus Fernandez which is one of the best buses to take to Puerto Natales (if you are going to Torres del Paine). Its walking distance from lots of nice restaurants and bars (though the town itself is a bit non-descript). The downside is the staff and the cost. Its too pricey for the hotel has to offer so its not a great value. But I don't know how good the other hotels are..so maybe this is good value. Overall, its a safe bet but if you are staying for a longish time (3-4 days) and not just one night, you may want to shop around.

Un hotel muy profesional que casualmente perdió la reserva que hice en el Internet desde su página web. Guardar los números, amigos. Sin embargo, lo solucionaron rápido ya que me mantuvieron el precio por la suite que había reservado. Pude ver la vergüenza en sus caras por la metedura de pata. A primera vista el hotel recuerda a los hoteles típicos de las grandes ciudades y está ubicado al otro lado de la plaza de la ciudad la cual tiene un buen centro de información turístico localizado en la plaza llena de árboles. Al estar cerca de la plaza, estás a una corta distancia a pie de cualquier cosa que necesites o quieras en la ciudad. Dentro de este hotel de calidad, el vestíbulo es pequeño, pero cálido como un club de caballeros a la vieja usanza. Hay una zona de desayuno en el piso principal que ofrece una buena selección de panes, zumos, quesos, huevos y carnes, y estaba incluido en el precio de nuestra habitación. La suite era un poco pequeña, pero estaba agradablemente decorada con las típicas comodidades. La habitación tenía televisión por satélite con CNN, un cuarto de baño grande con secador de pelo, y una pequeña zona con un armario y una caja de seguridad cerca de la puerta. Este hotel está bien para los viajeros internacionales y de negocios. Las tarifas son adecuadas y las instalaciones son muy confortables.

a very professional hotel, that happened to lose my internet reservation placed from their web site. Keep those numbers folks. however, they made up for it quickly and honored the rate on the reserved suite. I could see the embarrassment on their faces at the blunder. First glance at this hotel reminds one of landmark hotels in many large cities and sits across from the city square which has a good tourist information center located in the tree filled square. Being near the square puts you within walking distance of most anything you might need or want in town. inside this quality hotel, the lobby is small, but warm like an old fashioned men's club. there is a breakfast area on the main floor that offers a good choice of breads, juices, cheeses, eggs, and meats which was included with our room price. the suite was a little on the small side, but was nicely furnished with the normal amenities. The room had SAT TV with cnn, a large bathroom with hair dryer, and a small closet area with safe near the door this hotel is good for both the international and business traveler. the rates are fair and the property very comfortable.