I have to say I was very excited to attend the 4th of July in Baltimore. My wife did some research and found the Tremont Plaza fit our needs. We needed a two bedroom suite since we were traveling with my in-laws who are elderly. Now onto our experience. We arrived at the hotel at 4pm, the check-in time that was on our reservation. I was the only person in the lobby upon arrival and the front desk person was on the phone. As I approached closer I overheard her conversation was of a very personal nature. I waited for around 10 minutes before the front desk clerk acknowledged my presence. She did not hang up the phone she just asked for my information and continued talking on the phone. She looked three times and then told me she was having a problem locating my reservation. She turned her back to me and said into the phone " i have to go, this guy is trying to get in without a reservation". At this point I started to become upset. She left the desk and returned with what i can only assume was a manager. Who did three or four key strokes and the suddenly I was in the computer. We were given our room keys and headed upstairs. the room was tired, carpet was dingy and the bathrooms was overall not very clean. that aside the kitchen area was fine for our needs. The first two days of our stay was pretty much without events or issues. Other than asking for towels and having to call three times to get them. On our third day we left for a day in Baltimore and when we returned 6 hours later the room was not serviced. I called the front desk to ask for the room to be serviced. the front desk person was extremely happy and said she would have someone come right up. About 45 minutes later an employee showed up and asked if they had come up yet. I told them no and they left. Needless to say they never showed. In the morning I called for towels and they were brought up. When we left this day I stopped at the desk to ask about getting the room serviced. I was assured it would be done and the manager apologized. When we returned to the room again about 6 hours later, the garbage was emptied but the beds were not made, no towels were changed and the carpet had what appeared to be water spilled on it by the door. I called down to get someone to come up and the same routine followed from the night before. At checkout, I asked to speak to the manager. When I spoke with the manager I explained all that happened, she was apologetic. She didnt seem suprised or shocked. She took my bill and came back with another one a few minutes later comping me one night stay. I have to say i was shocked that this hotel was this bad and the service was so poor. I am keeping this to the room issues. I dont even want to get into the bar service or the deli. that is whole different bad story. i would not stay here again or even let anyone I know stay there.

I had a great stay at the Tremont recently. I was in Baltimore for a training event, and a block of rooms at the Tremont was reserved for us. So I can't speak to the reservation process, but I can offer a review on the rest. I was very happily surprised with the size of the room. Mine had separate dining and living rooms in addition to a separate bedroom. Not knowing the Tremont was a suite hotel, I was not expecting that. The room was well furnished and very clean. Bedding was very nice, and the bed itself was very comfortable. I had dinner at the restaurant in the hotel the evening we arrived. Even though we arrived rather late, the restaurant was happy to serve us. This hotel is in a great location. It was a short walk to the Inner Harbor, which provided plenty of entertainment for me on the one free night I had while in town. Overall, a very nice hotel. I would consider staying there again in the future if I was in Baltimore.

I stayed here for a friend's batchlor party. The hotel staff is friendly, but the hotel itself is nothing special and is very dated. My suite had a refridgerator and microwave, but the room was average. The bed is comfortable. Hotels guests have to pay for parking. It was very overpriced for what I got in my opinion.

Let me begin by saying all the below comments were brought to the attention of hotel staff and management on numerous occasions and nothing was done. Getting the Reservation: Recently I had a group stay at the Tremonts. We had four rooms reserved. From the beginning there were signs of trouble. When reserving the rooms, the staff was very rude. We also had a hard time getting a hold of anyone as the phone is not always picked up. Getting Into Our Rooms: After flying across the county from the West, I arrived with a group of 12 individuals (with kids). We arrived at the hotel at 6:30pm. Check in was at 3:00pm. When we arrived at the hotel we were informed that our rooms were not ready. They were changing their entire computer system and they were experiencing problems. Fine, we understood and waited in the lobby. We were told that "any minute" we would have our rooms. A few minutes turned into 1 hr and 30 minutes waiting in a lobby. Upon talking with the staff numerous times we were always told "any minute." We were not the only ones. We were in a lobby of about 12 other individuals with the same issue. Even though our group was first, everyone else was issued rooms before us. Management had no comment as to why this occurred. When we were issued rooms, all the rooms were not the what we had requested. Management fought with me until I showed a printed receipt from their email confirmation. Up until then, I was told by the manager that he had given me what I had reserved. That conversation ended when proof was given. Again, no apologies. The Rooms: The rooms are great if you just need a clean bed for the night. The rooms are older. All of our plumbing (four rooms) were labeled backwards so beware. Having a stream of hot water hitting you while you think it is cold is not fun! We had to call plumbing on one room as the faucet handle fell off. They did come and "fix" the problem, but it broke 10 minutes later. Service: Overall the service here is poor. Internet is free here, but we didn't have a cable. We called down for a cable and told it was "on its way" although we never received it. This hotel is independently operated so the manager always has the final word. In our case, the manager was not helpful at all. Nothing was every done to our bill. In general nothing was done at all. The manager had ample time to satisfy our complaints as we made him aware upon check in and check out. We were very glad we only stayed here one night. We moved across town to a Marriott and I am glad we did.

Overall, not a bad place to stay. It was quiet and spacious and clean. The only complaint that I have is that the bathrooms are in need of major updates. The water pressure sucked (maybe because I was all the way up on the 30th floor), the lighting was poor and the exhaust fan and countertops were non-existent. On the flip side, the room service was quick and tasty and the bed had big king sized pillows. Not the Renaissance but a hell of a lot better than the Brookshire!!