Stayed at the SKH for 3 nights at the beginning of July and had a very positive experience. The room was on the 17th floor with access to the executive facilities on the 19 floor. The check in was quite smooth, although the speed of access at the main gate could be improved. We arrived close to midnight and had to leave the passports down for registration and that's always something that I'm not very comfortable with. The lobby is quite well designed and the ride on the elevators is fast and smooth. Rooms are large with an amazing view and an even more amazing bath. Note for the prudes: the bath has a window facing directly in the room with some pixelation but no way to close it. No problem for singles or couples but two travellers sharing a room may find it strange. In the nightstand you'll find a multi-function control for the lights. The executive level gives you access to a nice breakfast (not too many choices but all good in quality), drinks and snacks in the afternoon (discovered it too late) and a small free business centre with internet access. We tried one night the sky bar but it was all full and the hostess must have been trained in one of the hip clubs around Moscow for her lack of manners and poor disposition so we gave up. Spa and fit facilities are adequate with a comfortble indoor pool area. Not a blemish, cause overall it falls within the ridiculous russian prices, but beware of minibar charges cause a 1/2 liter of water will run at 575 rubles or USD 24 roughly......

Date: 20-27 April 2008 Reviewer: Ottawa,Ontario,Canada Professional, courteous mostly english speaking staff . Rooms are great in every sense of the word. Breakfast buffet features great choices for everyone. View from top floor lounge is impressive. Overall this is a fantastic place to stay.

This is a fantastic hotel, with luxurious modern rooms, courteous staff speaking excellent English and a delicious breakfast buffet with huge variety. Every detail is well thought out and classy. The catch is that only the super-rich could afford sky-high normal rates at this jewel. Luckily, our meeting was over a long holiday weekend, when the city was nearly empty and hotels were eager for guests. We were able to negotiate a room-and-breakfast rate less than one-third of the normal price, which brought the ratio of comfort to bankruptcy back into affordable range. If you can strike a similar deal, seize it. I was truly sad to check out.

Moscow trip Nov 23 to Nov 28 READ THIS BEFORE STAY AT SWISSOTE My original reservation was Nov23 to Nov26 at the Swissotel hotel then Nov26 to Nov28 at Milan hotel, we wan it to try out difference hotels. First stop Swissotel, we arrive at the Swissotel hotel around 12 pm Nov23, I got a shock moment of my life, two of receptions doesn't seem to speak any English at all, luckily my girlfriend speak fully Russian. Finally got into our room was very surprise how the bathroom wasn’t clean after the previous guest, and our TV doesn't seem to been working. I immediately call the front desk and ask them to clean the bathroom and fix our TV. While we waited it we desired to go for lunch at red square. 4 hours past by we finally got back into our room, unbelievable the bathroom wasn’t clean yet and the TV still broken, then I’m immediately ask for a manager, come to find out there weren't any manager on duty at 6 pm Friday afternoons. The problem finally solve, we got a new room, but again our new room TV doesn't work, it take them 28 min in our room to figure it out why it doesn't work. On to the next problem, Saturday morning breakfast was a disaster, after we ate our continental breakfast, on the way out a lady ask me to sign a bill for 1350 rub (52 USD), later to find out that breakfast only free for one guest. Wow, eggs and breads for 52 USD the most expensive breakfast I ever saw. The problem doesn’t stop there for some reason our key to our room doesn’t work we have to wait in the main lobby for 20 min for a security guy to find some help because there's no one at the front desk. On to the next problem, Saturday night we try out the City Space Bar, the foods was excellent and view was gorgeous but again it come with a big disappointed, for some reason we were only giving one spoon and no napkins and our waiter is no where to be found. I could swore I only see my waiter for only two time, one is when he take the older and second time when he brought us the food, we had to ask someone else to get us the bill that how bad it was. O no the problem weren’t end there, I had to put my alarm on at 4 AM Moscow time that mean 8 PM in eastern time for my conference meeting call, for my work. It bad enough for a 5 star hotel should offer guest free Internet instead of charger guest for 33 USD for internet use per day, but beside the point after use the internet for 18 min I got disconnect due to hotel internet error and the thing that upset me the most is no one can figure it out why. (unbelievable) Sunday morning I’m finally contact with a manager (VASILY GRISHTAKOV), and explain to him what were happen to us for the last 2 days. He immediately apologized and offers to fix my internets. He seem to be very helpful and understanding but unfortunately I wan to check out right away had enough with this hotel, I pay $2,126 .77 for 3 night stay and believe me it not worth it for a 5 star hotel with a 1 star service. I DO NOT recommend this hotel for any business or pleasure stays. What I do recommend is the MILAN HOTEL with excellent 4 star hotel and a superior service with outstanding price I pay 190.00 for 1 night and additions to my 2 night NOV26 to NOV28 there for 312.00 feel free to ask me any question at emandyou69@yahoo.com and additions some photo I toke I hope this help out some problem with some people going to stay at Swissotel. P.s. I never in my life check out a hotel early due to poor service