Reviews are ordered by language and date with a maximum of 25 reviews.
Take the bitter with the better....
| Average rating: |
 |
2.9 |
Guest name: travelingmannyc, nyc
Stayed at the Sheraton while in Bean Town on business. I've spent some downtime in the lobby previously and was impressed with the decor, business amenities and the big starbucks.
This time tho i stayed as a paying guest of the hotel - and tho the lobby is still a beauty - this hotel definitely has problems. To begin with - $41 per nite come and go as you please valet parking. That my friends is a shakedown. Next - once you ride the elevator up from that beautiful lobby - the hotel proper is less than appealing. My room was on the 24th floor and the carpet in the hallway was outdated and dirty looking. The doors to the rooms were scratched up and in poor condition.
The room itself was of decent size with perhaps the best view i've had at a city hotel in years - looked out over the river and to my left i could see the dreaded Fenway - just an amazing view. BUT, the room felt not dirty - but almost dirty. The carpet was old and like in the hallway - didn't seem clean. As i walked barefoot in the room, i was a bit turned off to the feel.
The TV was some 1990's tube with a horrible picture and relatively little channel choice. Where is the FLAT PANEL. Even worse, the in-room internet was wired - NOT WIFI.
Did i take a trip back to the 90's? No Wi-Fi and no flat panel = no future visits from this road warrior business traveler.
PS - breakfast buffet of high quality but why leave a USA Today at my doorstep - I do not want that bogus broadsheet.
My ratings for this hotel are:
4.0 Check in / front desk
2.0 Business service
3.0 Value
3.0 Service
2.0 Rooms
4.0 Location
2.0 Cleanliness
Needs improvement
| Average rating: |
 |
2.6 |
Guest name: shakergrandma, Shaker Heights, Ohio USA
Guest type: Honeymoon
stayed in Jul 2008
We stayed at this hotel for one night on points. We had just come from the Hilton across the street and were so disappointed when we checked into the Sheraton. The staff was not very friendly and the lobby felt very casino like, it was weird!
The room was large but poorly decorated, and had ugly colors (navy, burgundy and gray) which had seen better days.
There wasn’t a mini-bar or a safe in the room, but there was a coffee maker and iron.
The bed was not comfortable; the bathroom was small with scratchy towels and there was no make up mirror.
We did have a nice view but the windows were dirty, so we couldn’t even take pictures.
I would stay here again on points, but that’s the only way. It just didn’t have a good feel to it. There are too many other nicer places to stay.
My ratings for this hotel are:
2.0 Check in / front desk
2.0 Business service
2.0 Value
2.0 Service
2.0 Rooms
5.0 Location
3.0 Cleanliness
Good location and well-managed
| Average rating: |
 |
5.0 |
Guest name: Pinky Parker, Arlington Heights, IL
I stayed for five nights as part of an Art Excursions Program. The group was scheduled for the Club Floor (arranged by the program). Reading some of the reviews frightened me, so I was not expecting very much in the way of services.
At check in, I requested a view of the river as well as a room on the same floor as the club lounge and received it. Room 2916 was excellent, good size, with a sitting area and two large windows. This might have formerly been two smaller rooms. Occasionally there was noise from the nearby service elevator but it was not bothersome.
I found the reception staff extremely accommodating to my questions and requests, the club room staff very helpful and accommodating and the chambermaids very efficient.
One minor negative would be the condition of the sheets, they could stand to be updated. Both changes had small holes and did not seem "finished" or ironed.
It would be very difficult to come up with serious negatives for this hotel. It is well managed and well located and I would stay there again when in Boston
My ratings for this hotel are:
5.0 Check in / front desk
5.0 Business service
5.0 Value
5.0 Service
5.0 Rooms
5.0 Location
5.0 Cleanliness
Needs Some Improvements
| Average rating: |
 |
3.6 |
Guest name: pinkpanther8, Queens, NY
Guest type: Honeymoon
stayed in Jul 2008
Just stayed for 3 nights. Have stayed here many times because of it's location in the Back Bay section and its proximity to Fenway Park. Very happy to hear that all rooms are now non-smoking but this was not reflected on their website when booking. Our experiences with rooms has varied here. If you have a river view it makes the experience nicer. They renovated the lobby areas(bar and internet kiosks), but the rooms are average and the bathrooms are screaming for help. The beds are wonderful. Got a last minute wonderful rate with breakfast included. The manager told us they have renovated a few rooms as samples and told us the new rooms would be available next year. I'm sure this will be the place to stay when all rooms are finished. Wonderful location linked to the Prudential Mall. Front desk staff is very accomodating.
My ratings for this hotel are:
4.0 Check in / front desk
4.0 Value
3.0 Rooms
4.0 Location
3.0 Cleanliness
loved it!
| Average rating: |
 |
5.0 |
Guest name: jenn7t4, Nova Scotia
Guest type: Family with children
stayed in Jul 2008
My ratings for this hotel are:
5.0 Check in / front desk
5.0 Value
5.0 Service
5.0 Rooms
5.0 Location
5.0 Cleanliness