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Overview and availability

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Sheraton New York Hotel & Towers pics,photos

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The lights... the thrills... the drama. Be a part of the NYC spirit at the Sheraton New York Hotel & Towers, located on 7th Avenue between 52nd and 53rd Streets in midtown Manhattan. Just steps from the excitement of Broadway theatres, prestige of Carnegie Hall and world-class shopping of Fifth Avenue - our location is the perfect way to immerse yourself in the best that New York has to offer.
Our lobby is the heart of our hotel. Italian marble, custom mahogany tables topped with blue and white porcelain jars, leather benches, and plaid wing chairs all draw you into the center of the lobby and past the grand mahogany clock - reminiscent of Grand Central Station.
Business and leisure travelers alike choose us for our convenient location and full range of services, including High Speed Internet access available in all guest and meeting rooms - not to mention that we are easily accessible from Newark, JFK and LaGuardia airports. You'll find comfort and luxury in each of our 1,758 guest rooms. With 50 floors and two levels of accommodations, you're sure to find the room that's right for you.
Special Conditions
The hotel does not offer Thanksgiving Day parade view rooms. In addition, the hotel does not offer rooms with a view of the New Years Eve Ball.
From December 16, 2008 until March 3, 2009, there will be some light construction due to lobby renovations. Please contact the hotel for further information.

Chain: Sheraton Hotels and Resorts

Availability

Average guest rating
4.4

Check in / front desk

3.7

Cleanliness

3.2

Location

4.6

Rooms

3.1

Service

3.4

Value

3.0

Business service

3.3

travelwithstyle1 has stayed here and says:

"PERFECT EVERYTHING! Great location, great rooms and great service! The hotel with a bonus! Short walking distance to times square, Central Park, 5th Ave, Rockefeller and the famous street "kebab" in 6th ave!!! We will DEFINITELY be back! "
19 Jul 2008Read hotel reviews

Hotel facilities

General

Parking (fee required)
Non-Smoking Rooms

Restaurant
Rooms/Facilities for Disabled

Pets Allowed
Wi-Fi/Wireless LAN

Activities

Fitness Centre

Services

Room Service

Meeting/Banquet Facilities

Business Centre

Internet

Wireless internet is available in the hotel rooms and costs USD 14.95 per 24 hours.

Wireless internet is available in public areas and is free of charge.

Guest Parking

Private parking is possible on site and costs USD 42.00 per day.

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Hotel policies

Check-In

from 15:00 hours

Check-Out

until 12:00 hours

Cancelation

If you cancel less than 2 days before your arrival date, you will be charged by the hotel as for the first night.
If you do not cancel and do not arrive you will be charged by the hotel as for the first night (no-show case).
You may cancel your reservation without penalty up to 2 days before your arrival date, by accessing My Booking page.

It is not possible to cancel your reservation if you booked a room indicated as "PREPAID/NOT REFUNDABLE/ADVANCED".

* This is general hotel cancellation policy, please see also cancellation policies of room rate you select it may differ.

Children and extra beds

Children are welcome.
Up to two children under 18 years stay free of charge when using existing bedding.
All further older children or adults are charged USD 30.00 per night for extra beds.
Maximum capacity of total guests in a room is 3.

Pets

Pets are allowed on request. No extra charges.

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More info

Location

811 7th Avenue 53rd Street

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Attractions

* Times Square - 0.1 mi/0.1 km
* Rockefeller Center - 0.1 mi/0.2 km
* Radio City Music Hall - 0.1 mi/0.2 km
* 5th Avenue Shopping/Theatre District - 0.1 mi/0.2 km
* David Letterman Show - 0.1 mi/0.2 km
* Car

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Directions

South

Take the expressway to Queens Midtown Tunnel. Go through the tunnel to 3rd Avenue. Go uptown until you come to 53rd Street. Turn left and continue to 7th Avenue.

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Terms & Conditions

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Some hotels charge your credit card while booking, some not. So look at the hotel policy to know this.
For cancellation you should see hotel policy too.
More information can be found in our terms and conditions.

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Overview and availability

Photos

Guest reviews

How to Book

Hoteliers Photos

Availability

Overview and availability

Photos

Guest reviews

How to Book

The guest reviews are submitted by our customers after their stay at Sheraton New York Hotel & Towers
There are opinions of guests that reflect their experiences during staying at this hotel.

Average guest rating
4.4

Based on 844 reviews

Check in / front desk

3.7

Cleanliness

3.2

Location

4.6

Rooms

3.1

Service

3.4

Value

3.0

Business service

3.3

has stayed here and says:

Availability

Individual guest reviews

Reviews are ordered by language and date with a maximum of 25 reviews.

Page 1 of 169 | Next page

Mixed Review

Average rating:

3.0

Guest name: ChattanoogaMcmom, Chattanooga

Guest type: Older travelers

stayed in Jul 2008

Positives - hotel location was great, the porter was very helpful and courteous, the room size was ample for the 4 of us, the concierge was helpful in finding good restaurants, the beds were very comfortable, the doorman got cabs immediately when we needed them, adequate security on the premises, overall clean room with nice linens Negatives - always hectic, loud, and crowded in the lobby, the door to our room was paper thin (we heard everything in the hall), our bathtub didn't drain properly, the bathroom was clean but needed an update, the air conditioner could have been colder, the computer in the lobby to obtain our airline boarding passes wasn't working but the staff was helpful in printing it for us This hotel was booked for us as part of a travel package. Although I am sure many other hotels in the area are nicer, the convenience of this location makes it attractive for tourists.

My ratings for this hotel are:

3.0 Check in / front desk

2.0 Business service

2.0 Value

3.0 Service

3.0 Rooms

5.0 Location

3.0 Cleanliness

Shabby rooms for the price

Average rating:

2.7

Guest name: Antwerp, Thame

stayed in Jul 2008

I spent two nights at the Sheraton New York on business. I had a standard, unrefurbished room on the 14th Floor. Pluses: Public areas give the impression of a classy hotel. Service at breakfast was exceptional - friendly and nothing was too much bother. Check-in through the kiosk was efficient and quick after a long day and a long flight in. Good to be able to make a cup of tea in the room. Location is good - handy for Central Park, Times Square, Broadway etc. Minuses: Room was shabby and small, the sort of quality I pay $60 while on vacation in France - room rate here was $345 a night. Room hadn't been updated in many years and felt very basic and with a musty smell. Air conditioning was efficient but of the 1970's variety. Overall it felt extremely ordinary. Overall I think Sheraton are taking advantage of high demands for rooms in NYC to deliver a very substandard product here. Having stayed in many Starwood properties this was by some stretch the worst and has affected my view of the way they value their customers. Although it's only fair to say that colleagues on the same trip who stayed at the nearby Hilton had similar comments to make about their property.

My ratings for this hotel are:

4.0 Check in / front desk

3.0 Business service

1.0 Value

4.0 Service

1.0 Rooms

4.0 Location

2.0 Cleanliness

4 star is a stretch

Average rating:

3.5

Guest name: jeremymelissa, st louis

Guest type: Honeymoon

stayed in Jul 2008

i expected this hotel to be a lot nicer than it was. yes the staff was friendly, but the hotel was very very busy and had to always wait for a packed elevator. we opened our door to our 6th floor room and were like i guess we are paying for the size of room which was nice for nyc. it was very plain. the beds were hard and the room wasn't cool enough. our shower was clogged so we had to stand in 3 inches of water to shower. the worst part was that our room was next to the elevators. we heard DING DING all night and all the people getting on and off talking. paper thin doors. they did offer us to leave our baggage while we waited for our room to be ready. when we checked out we proceeded to get our car from the garage. we had do drive back to philadelphia to catch a flight. we had to wait 30 minutes to get our car. only 2 people working and 30 people waiting. it was very frustrating. over all, an ok hotel, not worth it unless you get a great deal. great location though with a a lot of cabs waiting always.

My ratings for this hotel are:

4.0 Check in / front desk

3.0 Business service

3.0 Value

3.0 Service

3.0 Rooms

5.0 Location

3.0 Cleanliness

This is a wonderful! hotel!

Average rating:

5.0

Guest name: kingfranjack, Lake Orion, MI

Guest type: Honeymoon

stayed in Jul 2008

Walking distance to many theatres, MOMA, Carnegi Hall, and shopping and lots of great restaurants. Staff courteous and helpful. Bed was wonderful! Restaurant especially good for buffet breakfast. Loved the location and the hotel.

My ratings for this hotel are:

5.0 Check in / front desk

5.0 Business service

5.0 Value

5.0 Service

5.0 Rooms

5.0 Location

5.0 Cleanliness

AMAZING!

Average rating:

5.0

Guest name: travelwithstyle1, Delaware

stayed in Jul 2008

PERFECT EVERYTHING! Great location, great rooms and great service! The hotel with a bonus! Short walking distance to times square, Central Park, 5th Ave, Rockefeller and the famous street "kebab" in 6th ave!!! We will DEFINITELY be back!

My ratings for this hotel are:

5.0 Check in / front desk

5.0 Business service

5.0 Value

5.0 Service

5.0 Rooms

5.0 Location

5.0 Cleanliness

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