This hotel is where large hotel chain meets intimate B&B. The only trouble is that it doesn't do either particularly well. I almost gave the hotel 4 stars but the service was just average so I ended up with 3 stars. There are very good things at this hotel... 1. Rooms are clean and fairly well adorned 2. Location is quiet (could be good or bad depending on your view) 3. The setting is intimate 4. Good location for walking to some interesting spots (Harrod's, embassy row, etc) The not so good 1. No real amenities (fitness room, etc) 2. Food is outrageously expensive--although not completely out of line for London (bkfst buffett is 21 Bp or $42) The hardest thing to poinpoint was the service. It is interesting to check-in to a Sheraton where there is no front desk..just a person sitting at a small desk (this is the B&B aspect). There are always more than enough people to help you--but they sort of have the large hotel chain attitude. Pleasant but not personal. When you stay at a B&B or 5 star hotel, you get that special intimate treatment. Here you expect it and while everyone is pleasant, they lack that passion for service. Kind of hard to explain but hopefully you get the point. In summary, I would stay here again if traveling with my wife (only--no kids) and/or I wanted something off the beaten track. I personally like more amenities for the price.

This is a mediocre mid-range hotel in central London (by mid-range, I mean about $425 per night, which is mid-range in London). It is vastly overpriced and underserviced by American standards. Although it is in Belgravia, which is supposedly a "quiet" neighborhood, the hotel is on a very noisy street and the windows do virtually nothing to keep out the noise. Light sleepers should choose another hotel. I was fortunate enough to have sufficient Starwood points for the room and thus avoided the regular (ridiculous) price. We were upgraded to an "executive room" at check-in, which was nice of them, but the room was overstuffed with furniture and was around 300 sq. feet, including the bathroom (which was small). The rooms are laid out in typical London townhouse style, which means that our door-slamming neighbor's door and the maid's door (which slammed constantly from about 8 a.m. onward) were right next to ours. From a noise standpoint, this hotel was not a good experience. Staff at the hotel, from concierge to maids, was indifferent. Continental breakfast was 18 pounds sterling ($36); we did not partake. For American readers, you would be happier and more comfortable at a Holiday Inn Express at a quarter of the price in the U.S. Which leads to the question of where one should stay in London, a wonderful city but one in which probably 95% of the hotels priced under $500 per night are bad or worse (I base this on 14 trips there and 14 different hotels). If I hadn't been using frequent guest points, I would have gone to the Bentley Kempinski in South Kensington, where we stayed two years ago. It's at least two cuts above the Sheraton Belgravia and is about the same price. It's not perfect either, but it's a great value for London.

First trip to England and picked the pefect hotel. Location was ideal - walking distance from Victoria Station, Buckingham Palace, Harrods, shopping, attractions, restaurants and more.... all in a safe, upper class neighbourhood. Service was second to none - it was great to sit down at the registration and have a nice cold drink after a very long flight. Our luggage was delivered to our room while we checked in. Concierge went out of their way to assist. As a smaller hotel, the personal service they are able to offer was fantastic. The hotel itself was amazing....love the private little nooks off the lobby for a quiet tea, or full meal. Rooms were suprisingly larger than I anticipated for a classic hotel in England - and fully equipped with everything you need while travelling. Recommend this hotel to all!

We enjoyed our vacation stay at the Sheraton Belgravia. The hotel is very convenient to major London sites as well as Tube stops. Its an easy walk to Victoria station, and not much further to Buckingham palace. The hotel staff was extremely helpful, especially when we needed help finding a restaurant or needed directions to an attraction. Overall, we would gladly return.