Good value and nice and clean!! Perfect!!

After reading all the reviews of the Sheraton BA, I have to admit that I experienced a little bit of everything mentioned during my recent stay during the last week of June. I stayed at this property for 6 nights. First I booked 2 rooms - 1 for myself and 1 for my nephew. My room was on the Club Floor booked using points and his was on a regular floor paying a sheraton.com rate. Upon check in to my room, I experienced the loud banging in the room immediately above me (as mentioned in other reviews). I returned to the check-in area and they immediately put me in a different room -admitting that there was construction going on the floor above. Note I arrive at 11 am and they were able to put both of us into room for early check-in - this is commendable after a 10 hour flight from the US. The Club Floor room as "ok" - but did not include a flat screen tv as promoted on the brochure the hotel personnel handed to me upon check-in OR as mentioned on the website. Not a big deal but they shouldn't promote such things unless it is true in all Club Floor rooms. Overall the bed was very comfortable and the room was comfortable. The high speed wireless internet was a bit slow at times and VERY expensive - at $25 US per day. Also note that the hotel is in the midst of some renovations and this could explain. The elevators are a minor nuisance.. with 2 of the 6 completely out of service - being replaced. My longest wait for an elevator was probably 2 minutes and this happened once. Usually it was a matter of 20-30 seconds. It was worse in the evening from 7-10pm when there was tons of traffic. This hotel is very business with convention/conference traffic during the weekdays - which causes some backup during the morning breakfast buffet. The hotel's facilities are very nice - esp. the fitness center and pools. The staff throughout the hotel were for the most part friendly, efficient and competent (with 1 exception to be explained later). The hotel's location is perfect. It is walking distance to many of the famous site-seeing areas, including Retiro and Florida street. Even Plaza de Mayo and Congreso are within 25-30 minutes walking although taxis are quick and cheap. Getting a taxi at the Sheraton was very, very easy - always available in the front. The biggest isse I faced was at check out on the Club Floor which turned into a 20 minute hellish experience. First they charged both myself and my nephew for breakfast everyday - although they clearly gave us documents at check-in which said "breakfast included" in the rate (Club Floor is always included). They did credit my room - but insisted on charging for breakfast (at $30 US per day) for my nephew's room. Unfortunately I did not have the document to prove otherwise. Also the fitness center was charged to my room - although again as part of Club Floor this is included. They credited these charges also. Finally the incompetent man at check out mis-charged my final invoice - charging me somehow for less than 1/2 the total amount. When I very honestly pointed this out - it took him plus 1 other employee a further 10 minutes to figure it out - and to properly explain to me how they would charge me again for just the "difference". Word of advice to anyone staying here - CHECK YOUR INVOICE VERY CLOSELY AND CHECK THE TOTAL $ BEING CHARGED..... Overall a mixed bag... if it weren't for location I probably woudn't stay here again.

My partner and I both bwork as managers for hotels in NYC so we are more critical than others may be. Having said that, we were pleasantly surprised the hotel was better than some reviews here lead you to believe. We were not on a club level or "better room" so it did not influence this review. The room was super clean, no issues with the bathroom, TV or the inroom safe. Security throughout the hotel is excellent. We came back one morning after breakfast to find the maid in our room already. We just wanted to pick up our jackets and she made us not only show her our room key but close the door to demonstrate it was the right key. We have stayed in many many hotels and this is one of the rare times we were impressed y housekeeping security. They also have a large number of security in the lobby at all times. The elevators were a bit slow, two of the six were out the entire time we were there but we have seen much slower elsewhere. The staff, to a person, was welcoming and willing to help with whatever we needed. The only negative is room service. We tried it twice and both times found it lacking, once to the point of debating whether we should send it back. Other than that fault, the hotel has a great location, great staff, excellent security, clean rooms. What else could you want. Buenos Aires is such a great city, you should not spend a lot of time in the hotel anyway, go enjoy and have no worries staying at The Sheraton.

The banging and drilling started in the room above mine at 9am. I am here on business and trying in vain to work in my room - I've given up. I've called and gone personally to reception, and the answers I've received about how long it will be going on range from "oh, it shouldn't be much longer" to "they are allowed to work until 6." Of course, there was no notice of construction when the hotel was booked and paid for. Breakfast is pretty good, but service in the restaurant was horrible with the exception of the host. It is definitely "do it yourself." It also took half and hour for my bags to make it to my room after I was already in it. Consequently, I was late to a dinner meeting. I would never stay here again.