Great food, excellent service, friendly service

Terrible. I had an on balance average stay at the Sheraton Hanoi with one glaring exception – I know this may not be how most people rate a hotel, but the gym was horrendously managed. Its a tight space to begin with and the gym was holding an aerobics class at such full volume it actually hurt my ears. My ears were ringing as if I’d been at a rock concert. I mentioned something to the staff at reception who just smiled absently and I left quickly. I tried again later in my trip, and the same thing happened. Other customers in the gym told me they’d previously complained to the gym manager as they’d also experienced ringing in their ears after staying in the gym while a class was going on. A Vietnamese woman told me the manager just shrugged her off the last time she mentioned it and said he only cared about his rich Vietnamese clients. I’m surprised that an international hotel chain like the Sheraton has gym staff who are more concerned about soliciting outside customers than taking care of its guests. While abrupt gym staff wouldn’t turn some people off a hotel, it did me. A woman who lived in Hanoi said she’d asked the manager several times to turn down the music as even for Hanoi it was excessive.

The Sheraton Hanoi Hotel is a very nice business hotel located quite far from the center. It's easy to reach from the airport, staff is friendly, rooms are nice. I dislike the buffet breakfast in the lobby area and they often have problems with the WiFi internet connection.

We stayed here for 3 nights in March 2008. This is a lovely hotel which is outside of the city centre - it was about a 10 minute drive. For us the location was ideal - it seemed very tranquil as it is away from the main drag. The hotel staff were excellent. The rooms were very nice, very clean, although it a bit on the small side.