Shangri La Hotel Surabaya, Surabaya reservation. Book a room in Shangri La Hotel Surabaya online

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HOTEL MAJAPAHIT, SURABAYA

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Overview and availability

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Situated amid lush tropical gardens in the heart of a thriving city - Shangri-La Hotel Surabaya is just 24 miles from the airport and is convenient to the central business district - downtown shopping - and four international golf courses. The hotel features a stunning outdoor lagoon pool and a separate children pool. Other facilities include an extensive health club - luxury spa - Jacuzzi - sauna - steam room - playground - and outdoor tennis courts. Twenty-four hour concierge and room service fulfill special requests around the clock - while the hotels helpful staff and many specialty services uphold Shangri-Las sterling reputation for superior service. The hotel offers seven world-class restaurants and lounges representing a variety of tantalizing venues and flavors. Shangri-La Surabaya is also home to the largest ballroom in the city - as well as state-of-the-art meeting space designed to accommodate a wide range of events. Shangri-La Hotel Surabaya features 17 floors and 389 guestrooms beautifully appointed in warm earth tones with carved Javanese wood accents. Generous amenities include an electronic safe - fully-stocked mini-bar - and high-speed Internet access. Horizon Club-level accommodations provide guests with additional premium features - including a private concierge - late-checkout privileges and access to the exclusive Horizon Club Lounge with complimentary breakfast - snacks - and evening cocktails.

Chain: Shangri-La Hotels and Resorts

Availability

Average guest rating
4.3

Check in / front desk

4.8

Cleanliness

4.5

Location

4.2

Rooms

4.5

Service

4.5

Value

4.6

Business service

4.5

Educat has stayed here and says:

"Surabaya is generally off the map for most travelers, but it is only 20 minutes by plane to Bali and well worth a stopover as it offers service, luxury and amenities at very competitive prices. The staff have an exceptionally friendly disposition which is a Javanese custom., nothing is too much trouble..."
07 Jul 2008Read hotel reviews

Hotel facilities

General

Restaurant
Continental Breakfast
Air conditioning

Pets Allowed
Rooms/Facilities for Disabled
Television

Non-Smoking Rooms
Safe Deposit Box

Activities

Bar
Indoor Swimming Pool

Fitness Centre

Spa & Wellness Centre

Services

Room Service
Business Centre
Free Parking

Meeting/Banquet Facilities
Laundry
Currency Exchange

Airport Shuttle
Ironing Service
Car Rental

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Hotel policies

Cancelation

If you cancel less than 2 days before your arrival date, you will be charged by the hotel as for the first night.
If you do not cancel and do not arrive you will be charged by the hotel as for the first night (no-show case).
You may cancel your reservation without penalty up to 2 days before your arrival date, by accessing My Booking page.

It is not possible to cancel your reservation if you booked a room indicated as "PREPAID/NOT REFUNDABLE/ADVANCED".

* This is general hotel cancellation policy, please see also cancellation policies of room rate you select it may differ.

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More info

Location

Jl May Jend Sungkono 120

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Attractions

Bungkul Park

Savor fine Chinese specialties - Dim Sum - and the weekly Essence of Shangri-La Buffet in traditional elegance. Lunch 1130-1430 - Dinner 1800-2230 - Dress Code- Smart casual - Reservations suggested - Accommodates both smokers and nonsmokers

Al Akbar Mosque

On-Property: Cardio Vascular Equipment, Children Activities, Extensive Health Club, Jacuzzi, Massage, Outdoor Pool, Play Ground, Sauna, Spa, Sun Bed, Tennis Courts, Weightlifting Equipment, Whirlpool Off-Property; Fishing, Golf, Recreation -Sports- C

Bamboo Monument

Watch as talented chefs prepare delectable Asian and Continental cuisine in unique live culinary stations. Breakfast 600-1000 - Brunch 1130-1430 - Lunch 1130-1430 - Dinner 1800-2200 - Dress code - Smart casual - Reservations suggested - Accommodates

Cheng Hoo Mosque

Nishimura serves authentic Japanese cuisine and features a sushi counter - four Teppanyaki dining areas - and three Tatami rooms. Lunch 1130-1430 - Dinner 1800-2230 - Dress Code- Smart casual - Seating capacity - 136 - Reservations suggested - Accomm

Ciputra Waterpark

Fine Italian cuisine served daily in a quiet and romantic atmosphere. Portofinos popular Sunday Martini Brunch is a favorite weekly tradition. Dinner 1800-2230 - Sunday brunch - 1130 - 1430 - Dress Code - Smart casual - Reservations suggested - Accom

Governor Soeryo Monument

The spicy Tex-Mex cuisine at Desperados is accented by nightly live performances by international live bands. Dinner 1800-0200 - Dress Code- Smart casual - Seating capacity - 177 - Smoking is allowed in all areas - Persons under age 18 not permitted

Grahadi Building

The Lobby Lounge provides a generous selection of coffee - teas - and snacks - as well as live music and free wireless Internet access. Hours of operation- Sun-Thur - 0700-2330 - Fri-Sat - 0700-0030 - Dress Code - Smart casual - Smoking is permitted

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Overview and availability

Photos

Guest reviews

How to Book

Hoteliers Photos

Availability

Overview and availability

Photos

Guest reviews

How to Book

The guest reviews are submitted by our customers after their stay at Shangri La Hotel Surabaya
There are opinions of guests that reflect their experiences during staying at this hotel.

Average guest rating
4.3

Based on 8 reviews

Check in / front desk

4.8

Cleanliness

4.5

Location

4.2

Rooms

4.5

Service

4.5

Value

4.6

Business service

4.5

has stayed here and says:

Availability

Individual guest reviews

Reviews are ordered by language and date with a maximum of 25 reviews.

Page 1 of 2 | Next page

Great Value and superb facilities and VERY friendly staff

Average rating:

5.0

Guest name: Educat, Cape Town

Guest type: Young single

stayed in Jun 2008

Surabaya is generally off the map for most travelers, but it is only 20 minutes by plane to Bali and well worth a stopover as it offers service, luxury and amenities at very competitive prices. The staff have an exceptionally friendly disposition which is a Javanese custom., nothing is too much trouble and "always a smile" which makes the stay very enjoyable With superb tennis courts and excellent golf courses at very reasonable prices I can only highly recommend this excellent hotel linked to superb value for money. The hotel is spotless, the amenities throughout are 5 star and with an excellent gym and luxury swimming pool linked to a superb climate this hotel and city offers excellent value especially for those travelers who like to get off the beaten track

My ratings for this hotel are:

5.0 Check in / front desk

5.0 Business service

5.0 Value

5.0 Service

5.0 Rooms

5.0 Location

5.0 Cleanliness

Loved the room!

Average rating:

4.3

Guest name: gnom:o), Singapore, Singapore

Guest type: Young single

stayed in May 2008

Stayed here for 2D 1N- wish I could have stayed longer! The hotel is really nice- lobby lounge is refreshingly huge & bright; the room I was in had a lovely king-size bed and I loved the vast amount of space available both in the room & the bathroom. The hotel staff are extremely friendly & helpful. All in all a very pleasant short stay!

My ratings for this hotel are:

5.0 Check in / front desk

3.0 Business service

5.0 Value

4.0 Service

5.0 Rooms

4.0 Location

4.0 Cleanliness

Good to stay

Average rating:

4.7

Guest name: Ken_Boon_Yam, Los Angeles, California

stayed in Mar 2008

I have stayed this hotel twice, one for business tirp and one for tourism (playing golf). The hotel is located closed to city centre but slightly away so thah you are free of traffic jam in day time of Surabaya city centre. The facility is kept very nice condition. "Nishimura" Japanese restaurant is one of the best taste in Surabaya, and not so expensive.

My ratings for this hotel are:

4.0 Check in / front desk

5.0 Business service

5.0 Value

4.0 Service

5.0 Rooms

5.0 Location

5.0 Cleanliness

amazing stay

Average rating:

4.5

Guest name: ArvinLee, Indonesia

Guest type: Young single

stayed in Jan 2008

requested an airport pick up, by the time i arrived, the driver is ready by the staris with the hotel sign and name, he proceed to help me with my suitcases. the service doesnt stop there, in the car he has provided me with ice cold towel, newspaper, water and some pops. once i arrived at the hotel, they have prepared all the forms, and i checked in with such ease. i also requested for an early check in, which they complied without any questions. amazing bed, pillows. have nothing to complain.

My ratings for this hotel are:

5.0 Check in / front desk

5.0 Value

5.0 Service

5.0 Rooms

3.0 Location

4.0 Cleanliness

Welcome with a friendly smile

Average rating:

4.6

Guest name: Bourgainvilla, Hamburg / Germany

stayed in Mar 2007

I have spent three nights in this hotel during a business trip to Surabaya. In the first moment I was surprised by the amount of security. I have stayed in the horizon club on the 12th floor which offers a seperate check in and a lounge. This is perfect for business travellers and their needs. The room was fully equipped and very clean. The room service was taking very good care of me. I had the opportunity to have each night dinner in one of the various restaurants of the hotel. The service of the restaurant and hotel staff was very friendly. Everybody is pleased to help you at any time with a natural smile on their faces. My impression was that the staff was really pleased to serve the guest with their fullest dedication. I will definetly come back in future in case my business should ever bring me back again to Surabaya.

My ratings for this hotel are:

5.0 Check in / front desk

5.0 Business service

5.0 Value

5.0 Service

4.0 Rooms

4.0 Location

4.0 Cleanliness

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