We have just returned from a 10 day stay here. The hotel was fantastic, nothing was too much trouble and the staff could not have been more friendly. We highly recommend the jaccuzi at the end of the day, especially when you have done the mountain hikes my husband made me do! It is spotlessly clean and the food was wonderful. We had a room at the front and it was not that noisy, it was great to sit on the balcony and watch the world go by. We will most definitely be back as this was probably the best hotel we have ever stayed in.

Really nice traditional hotel. Nice traditional food. provided children's menu for our 3yr old (usual chips and..) Amazing view from our balcony see pic... Restaurant staff were wonderful and really good with our son. Reception staff were helpful but seemed to get irritated at my many questions! The best location... Literally 5 minute walk from cable car to First. train station and bus station directly opposite hotel. Rental shop (Ski, snowboard and toboggan) next door. Couldn't have found a better place to stay. Did feel the price was a little expensive though.

We have just returned from a lovely week at the Hotel Kreuz & Post in Grindelwald. The hotel, although not typically Swiss looking, does have a nice interior. The half board food option is the best we have ever encountered, with 6 courses every night - starter, soup, salad buffet, choice of 2 meat main courses, cheese, dessert. All home made and very nicely presented. Crisp white table cloths and napkins in a no smoking restaurant. We paid to upgrade to a superior room which meant we were at the front of the hotel. Not a good move! The hotel is extremely well positioned next to the railway station, which we didn't hear a sound from. However, it is right on the main street and opposite the bus station. If you are an insomniac, or need the sound of buses and traffic to get you off to sleep, or act as your alarm in the morning this is the place to stay. It snowed quite heavily while we were there and I was awoken in the middle of the night by engine noises and 'beeping' outside. It was a snowplough and a large snow remover with a forage harvester type contraption on it, both clearing the snow from the bus station. It took them 2 hours! As I couldn't sleep I stood at the window and watched them. I don't know what it would be like in the summer if you wanted to have the windows open, or felt like sitting on the balcony to admire the mountain view, but it was very busy at this time of the year. We would definitely consider going back if we could be sure of a quieter room.

After reading many of the reviews posted here, I regret to say that Vicki from Maryland's sounds an awful lot like what I have to report. We stayed in the Panorama Suite for 4 nights in mid-January of 2008. First, the suite is not a suite. When we booked, we explained that we needed a separate space for our infant son to sleep in, hence the suite booking. But there are no doors or walls or even curtains separating the lounge area from the bedroom, which I know sounds very petty, but not when you've booked and paid above average rates with this in mind. When we explained that we would have trouble with this arrangement, mainly because the baby sleeps in the dark and goes to bed at 7pm, the hotel staff were disinterested - and I'm being kind. We were willing to take a second a room to put our son in, but the staff just wanted to wave our contract in front of us and that was that. We ended up with him sleeping in the bathroom. The hotel needs to know that it has an issue with the reception staff. They are right there when you come in and go out and they never say hello or goodbye, they even look down as if to avoid eye contact. I needed assistance from them while accessing the internet - which has no instructions for use provided in english, though the rates are - or a recommendation for a dinner option with baby and they were just cold, cold, cold. We did try to have dinner in their restaurant one evening, I knew that my son would eat fish which was on the menu. Still, the restaurant was open all day but they refused to cook fish before 6:30 pm. This was at 5:30 pm, when most children eat dinner, and they were serving dinner but they just kept saying "we have fish, but you can have fish after 6:30 and not before". OK, whatever. We ate at the Hotel Wolter down the street, they cooked whatever we requested specially for the baby and charged us next to nothing for it. The Kreuz and Post fancies itself as some kind of elegant retreat. It is not. The furnishings are dated, the carpets and area rugs worn, the elevator is slow when it turns up at all, the kind addition of a children's playroom is thoughtful but the toys are old and grubby. The bathrooms, however, are spotlessly clean and tidy. I didn't use the sauna services. The Panorama view is lovely, but somewhat spoiled by the bar out front with loud music until all hours. It's also true that you can have the same view by simply walking out the front doors of the hotel and looking up. Oh, and at breakfast, for some reason there was always one table, unoccupied but with a high chair already assembled. When we saw this for the first time we asked if we should sit there, and were told that it was reserved. This happened every morning we were there and we were always made to wait - well, made to make our 1 year old wait - while a second high chair was brought out after our arrival and the other one sat empty. Huh? Did they not know we were coming too? I don't know. This place left us scratching our heads at every turn. Grindelwald is lovely and I may go back one day, but not to the Kreuz and Post. This hotel markets itself very well, and the reality of staying there was a disappointment.