Just came back from Portman Ritz Carlton. I love the hotel. The renovated room is splendid and abundant ammenities are available. Service is excellent, the concierge is very helpful in helping you to find the places that you are looking for. Location is at nanjing xi lu which is in the location for upscale designer brand malls-- excellent location to the metro line 2 which is 2 blocks away from the hotel. One downside of the hotel: it is still undergoing renovation work in some floors so expect to hear drilling sound as early as 7:30am. But overall this is the hotel with splendid room, excellent location and outstanding service. I will definitely stay here again.

I just think this place is the greatest! I had booked a Club room and a sedan from the airport. As I walk out of Customs, I am greeted by the usual smiling airport representative, who this time informed me that if I so desired he would complete my check in process while we waited for the car to come around!! What a great set-up!!! Mind you the car is alsways there in few minutes, but now; instead of just standing around waiting I could get all my check in process completed. When inquiring if this was a new Club service he said "Not at all, just an additional service, so you can enjoy your time in Shangha more" I was floored! When is Ritz opening an airline????

Stayed 2 weeks in this hotel. The location of this hotel is very good: In the center of Shanghai on Nanjing W rd, the hotel includes all kind of facilities from a Starbuck to a very good swimming pool. I had to deal with 3 issues that make me think that this hotel is a bad choice: - Value for money is not there: 380 RMB for breakfast (50USD). Room rate 1300 RMB (for a simple room). - Personal in the lobby is unfriendly and glance at you - No security, anybody can use the lift and reach your room. This is an issue if you consider that you can enter the hotel from 3 sides. There are plenty of alternative in Shanghai offering the same and more for a lower rate.