An imposing entrance to this centrally located hotel, close to Victoria railway, tube and bus stations. I have no complaints about my (twin) room which was located in the wing on the 5th floor. It wasn't the largest in the world but for the price and location quite reasonable. The sound proofing, while not perfect, did limit a lot of the noise from the busy roads outside and the local loud speaker announcements don't seem to start until 7am. Breakfast was rather a basic affair and expensive, but that's London for you. I thought the staff completely on the ball and pleasant with it.

Stayed here on business and this has to be the worst hotel I have stayed in London at this price. Reception and downstairs public areas are rather grand but other than that standards are well below what you would expect for the price. Had to swap rooms because there was no handle on bahrooom windon which swung back and forth in the wind. Second room was better but barely adequate in terms of space, cleanliness and condition. The reception said it had been refurbished but that must have been in the 1970's! Ordered rorm service pizza as restaurant was full and received cheapest pre-packed pizza imaginable. They had run out of caeser salad which suggests that nothing is made fresh! Breakfast was busy but the quality of the food poor with clearly cheapest ingredients used. The hotel was full of foreign tourists, many American, who were getting ripped off and I heard a number complaining at the poor standards. I am pretty sure no-one pays the rack rate of ?260-?280 and frankly I would'nt stay there again at any price. Overall, a barely adequate 2 star masquerading at 5 star prices.

I spent six dreadful nights at the Grosvenor Hotel recently. At first glance the hotel appears quite nice. The lobby is bright and clean. There's a grand piano in the center beneath a giant chandelier, a wide marble staircase, and a doorman outfitted in top hat and tails. Luxurious, right? Sadly, no. This is mere window dressing. Get beyond the ground floor and you realize that the Grosvenor is a tired, old, broken-down hotel that’s in dire need of cleaning and restoration. Considering what they charge per night, the room was an embarrassment. Dirty, dusty, hasn’t seen a coat of paint in decades, and so small that the door barely cleared the edge of the bed when opened. Not a big deal, you say. You can live with a small room. What about cleanliness? If you look close enough in any hotel I’m sure you can find all manner of unpleasantries--bugs, hairs, fingernails, stains, etc. It didn’t take close inspection or a magnifying glass to find them here--they were blatant. I’m talking long hairs on the pillows and multiple stains on the underside of the bedspread. The bathroom wasn’t much better--dank, moldy and dimly lit. The room and the apathetic staff (yes, they’re as listless as the drab hallways and guest rooms) aside, I will say that the location is convenient. It’s adjacent to Victoria Station and actually has a side entrance that takes you directly into the station. Also, Buckingham Palace, Westminster Abbey, even Trafalgar Square are an easy walk from the hotel. So if location is your priority..and you don’t mind being overcharged for a cramped, contaminated room..then go for it. Otherwise, I say take a pass on this place. There have got to be better values elsewhere in the city.

The entrance to the hotel is very nice, the location to the underground is great, the single rooms leave a bit to be desired. AC? said they had it, couldn't see it, got a bad clicking ceiling fan that was rotating the wrong way for cooling. almost wanted to do maintenance on the room. luckily wasn't in the room enough to care. Severely overpriced for what is offered.

We stayed 7 nights at the Grosvenor in june/july 2008. We are two adults and a child. After reading other reviews we were pepared for anything, but we were plasently surprised, the room was big ,clean and everything in it worked, lownoise aircondition, flatscreen tv and a very nice maid who kept the room tidy each day. It wasnt a newly renovated room, there were small sign af it needing renovation but overall it was nice. The service was exelent and the breakfeast was very good. We have stayed worse at hotels that charged more so next time we go to London we will be choising the Grosvenor again.