The best thing that can be said about this hotel is that it is well-located just a credit card's throw from Oxford Street, so ideal for shoppers. Room was small, and we had a problem with the key cards every time we tried to use them, so we saw a lot of the reception staff, which included a friendly and helpful man and a rather less helpful woman. If your room is at the back of the hotel, as ours was, you'll be woken at 8am prompt every morning by work on the construction site immediately behind the hotel - and those power tools are VERY loud! We didn't eat or drink in the hotel - I recommend Marylebone High Street for breakfast, and St Christopher Place for lunch and dinner.

I got a single "room" which I would classify as a closet. The view from the window was into a wall. Tried to change the "room" - this was very difficult..until we mentioned that we would report it back to our company and warn them about using this hotel.. then suddenly he needed just a couple of minutes to check. The next room was not too bad apart from the spider webs that was hanging from the ceiling over the bed and the window that was not possible to close............ I fortunately only had to stay a night.

Booked through Lastminute.com and their Top Secret Hotels initiative so got a good price per night. It was in a handy location in Marble Arch as we needed to be close to the Jubilee line and the tube station was just round the corner. Marble Arch is not a hive of activity, but most places are within throwing distance. The room was SMALL! but what do you expect in Central London, it's hard enough to find a contemporary, clean hotel in a safe, handy, and accessible place for a descent price...as long as you're not planning to hang out all day and night in there then who cares. The bathroom was nice too. Staff were helpful, if a little distant. I would only pay up to ?100 for a room there to be honest, but although it's not luxury, it's a well-presented, modest hotel which is great to have in your back pocket if the price is right.

Popped down to London for the weekend to see a show and stayed here. It's a ideal location for shopping on Oxford Street and not too far to walk for the West End shows. Luckily we was upgraded to a king-size room upon arrival because otherwise it would of been a bit cramped! We had a top floor room which had low ceilings so if you're tall you're gonna struggle not to bang your head! lol The only other problem with the hotel was the price of a continental breakfast - ?17.50 each!!! I know its central London but I do think thats a tad too dear!!

Hotel looks nice in the public areas, but as for the rooms- terrible. First they queried that I had booked for 2 nights-but then realised. They gave me the smallest, most awkward room I have ever been in, there wasn't even room for a chair! The mattress was so old, it was lumpy and had no springs left, the bedspread was shabby and also had seen better days. The keycard did not work, and I was told that they would fix it. I went out and came back after an hour to find the room wide open and someone working on the door. All my stuff was in the room and I was not happy to leave it. I went downstairs to ask if I could change rooms. They changed me to a better room, but it was above all the airconditioning units so it was very noisy- and all night,too. On checking out, I had been charged for several items from the minibar that I had not had. Reception staff had ordered me a taxi the night before I left, but when I went to check out they apparantely called me another one-not realising that it had already been done. I had been told that I could put the charge on my bill, but was then led to believe that this was difficult. Obviously there is no communication between staff on different shifts! What can I say that was good? The position, definitely. But is this an excuse to treat customers so shabbily?? The staff were mostly friendly- apart from the girl on reception when I left, who was curt and almost rude- and could do with a lesson in customer relations. Even just a smile would have helped.