Firstly lets get the rating out of the way; is it worth its four star rating - yes (IMHO) Stayed here in late June for my wedding anniversary, booked directly with the hotel. Very efficient booking service - got email confirmation within 10 minutes, and was also able to view the booking on their website. On arrival at the hotel we were both warmly greeted by the concierge and the lady atthe check in desk. Check in quick and efficient. Room was not not ready but we were early (midday) We were offered help getting our luggage from the car, but as we only had one bag I declined. The car park is only about 200 metres away; as car parks go, it's quite nice - well lit with generous spaces. ?35 for 24 hours - expensive but that's London for you. After seeing our Matinee show we returned to the hotel; room keys issued we proceeded to floor 7 (top) to find that the key card didn't work. I returned to reception where the lady was most apologetic, and re-coded the keys. Back up and guess what - same again - still didn't work! Back down again to reception. This time they took no chances and sent for both the housekeeper and the maintenance guy with me! This time key was ok, and we entered our room. OK, so the room wasn't massive - bit it wasn't small either. Huge queensize bed with plenty of room all the way round. One pale leather wall, the rest light greyish paint. Great Bang & Olufson flat screen TV on the wall, all channels working. Beautiful bathroom, black marble (effect) tiles walk in shower which was fantastic. So there you have it. Booked a standard room, got a standard room, thouroughly recommend it. Location is great for all things; Theatres, National Gallery, shopping, Covent Garden, restaurants, etc. Staff were VERY polite and friendly - could not fault one of them. Can't comment on the food as we ate out. However, the hotel restaurant looked great, and the prices reasonable. Breakfast looked expensive at ?17 - so we found somewhere else nearby for a more price sensible option. Not the cheapest hotel, but we wanted something a little bit more luxurious - and in my opinion - we got just that.

Arrived late and first went to the neighboring Radisson Edwardian Hotel, There was no sign of Leicester Square Hotel on my booking. That said, I think it was an upgrade. I liked the sleek design and the very friendly desk person who checked me in, The room was lovely but small. Very smartly decorated and comfortable. It was quiet, which was surprising for such a busy location. The location is perfect for walking to many interesting sights and museums. I was there for work but enjoyed my short walk to my office. It was a good experience in a nice, clean, modern hotel with friendly staff, I will stay there again.

When we arrived the receptionist kept us waiting for almost half an hour saying there was some financial discrepancy on our voucher from Superbreaks for which we had prepaid a 3 day stay. Eventually he gave us a room and told us we would have to phone the booking agency - despite their number being printed on the voucher. When I called the helpline they quickly made it clear that the hotel was completely in the wrong and that they should have phoned themselves. We were also given the worst room in the hotel (they admitted afterwards) with no window). The next day we were moved to a very pleasant room - comfortable with nice view and modern, stylish fittings. Enjoying the central location and excellent breakfasts we relxed until checkout when another recptionsis suddenly came up with the idea that we had only been entitled to "express breakfasts" andwould have to pay for those we had had. Apart from no such thing being offered or being on the menu it was again absolutely clear on the voucher that the purchase was for "full breakfast". We left with a bad feeling. Until this establishment sorts out its incompetent booking/finance system I would not recommend it, despite its other advantages.

We had a great stay at this hotel. The location is very good and proximate to many London sights. The room and especially the shower was awesome. The place was recently renovated and is very nice and current. The free internet access was a great feature as well. We will definitely stay here again.

Had booked to stay in the neighbouring Raddison Hotel and was upgraded to the 5 start one (well they were obviousally overbooked and we were moved but not complaining). Lovely room and it had some little personal touches to it. Right on Leicster Square which was a bonus. Breakfast was fine, not a huge choice but adequate. Staff were friendly and smiled which is always a bonus. Would stay here again.