i have never written a review before but other trip advisor reviews have really helped me and so i thought i'd put in my two cents: i just got back from the plaza on the river. i stayed with my two small children. trip advisor reviews were spot on. the place could not have been cleaner or the rooms nicer. the appliances are reputuable european makes like miele. the staff are very helpful. the room we were given was a one bedroom suite. but as it faced part of the railroad, it was noisy. i requested a change and as luck would have it, a full-on river facing unit became available the next day and they offered it to us with no further charges. the ac was broken, the shower clogged, the closet door broken in this new unit. but maintenance came right away and very quickly and politely fixed everything. room service is quick and quite good, the restaurant downstairs pricey but good, also. and in the mornings, there are pain au chocolate, croissants, and freshly squeezed orange juice downstairs right by elevator as you get off. my kids loved that. there is also a small but well-stocked convenience food shop just around the corner and as you have a full kitchen, you could very well make use of it -- if you wish. it is a bit out of the way and be mindful of rooms facing the rail, but other than that, i have no reservations what so ever with this place. it was perfect for little kids who eat at all times of the day; it is close to vauxhall station and i absolutely loved the view!

This hotel was booked for me as a surprise birthday present and turned out to be a very pleasant surprise indeed. We had a superior room which was very nice with a very comfortable bed (although i wasnt a fan of the very squishy pillows - but that may just be me!). The bathroom was lovely and spotlessly clean, as was the rest of the room. We didnt have much of a view though - only of the train tracks, although the train noise was very minimal. The only complaint regarding the room was that the air conditioning didnt seem to be working, and even when we turned it down to the lowest setting it still blasted out warm-ish air. After calling reception about this they sent an engineer up within 5 minutes which was impressive (at 1am as well), but after taking a look he mumbled something about the main powerplant and said he would go and sort it out - which he obviously never did because the problem was still there. This was temporarily solved by the engineer opening a window for us - which i am sure is against many H&S guidelines as we were on the 7th floor, and also meant that train noise increased. This wasnt really a major problem for us though as we were barely in the room - out seeing shows etc, in the hotel restaurant/bar etc. But if we had been spending most of the time in there it would have made much more of an impact because the room was too warm most of the time. The best part of the hotel is the restaurant, which is also open to outside guests. It is fairly expensive - around ?20ish for a dish, but well worth a visit with the headchef there having previously been the head chef at Nobu. We received a 25% off voucher for a meal in our room which was a nice touch, and that combined with excellent food and fantastic service - the staff were attentive without being overbearing - made for a very enjoyable meal. This hotel is definately worth its 4 star rating and has a great location, and if we hadnt experienced the air con problems i would have def rated it a 5.

This was my second stay at this hotel after an absence of two years. I asked for and recieved a complimentary upgrade from the open format studio suite to a one bedroom apartment. Nice view of the river from both the bedroom and the living room, much better than looking into the airshaft in the middle of the building like my last stay. The maid service for the room was always top notch, they even did the dishes each day. Room has a washer/dryer for those on extended stays and the kitchen was well equipped for those who would prefer to eat breakfast in or a light meal. No oven, but a microwave and a two burner cooktop. I did dine one night at the Hotel restaurant and it was excellent with a very friendly wait staff. My meeting for the week was just down the street but I am sure that the complaint about this hotel is its location on the Embankment across from Parliment. For me it never seemed to be a problem, there was a bus stop a very short walk from the Hotel that goes to Victoria, Oxford Circus or to Trafalger Square, or the Vauxhall tube station for the Victoria Line is a short walk the other way. For runners or walkers the river walk is just outside the door and goes on for miles along the river, a great morning run. I was very pleased overall with the hotel and the staff. I will stay again.