I stayed in Singapore with my family for two weeks and was really impressed by the Grand Copthorne Waterfront. The location is ideal and you can walk right into the city centre and tourist attractions although I only realised this later in the week. Singapore is very confusing to cover on foot but taxis are cheap enough so we caught them regularly from the front of the hotel. There were a few mistakes from a customer service point of view but I do think everyone genuinely wanted to help. We arrived at 7.00am and were immediately given a complementary drink. Although the policy is that you cannot have your room until 2.00pm the lady said she would find a room by 8.00am. We were actually upgraded to the top floor. Fantastic, a room really early overlooking the city. All going well except a few minor issues. When we got to the room there was no bed for my daughter. A quick call sorted this out and an elderly lady was sent up with a bed. Why they didn’t send someone else I don’t know. So with that ironed out all was well. Well until 5.00am the following morning when we were told to pack up and move rooms. When my wife questioned this we were told it was because the early room was an upgrade just for one night. The first we heard. So we packed up, and then at 6.00am got a call to say unpack and you can stay there. A good resolution but where was the communication. Once we got over this the rest of the holiday was first class. The room was comfortable, and newly fitted. The hotel was immaculate throughout. We never used the restaurant as eating out in Singapore can be so cheap. The swimming pool was great too. It’s on the sixth floor and is a reasonable size although it can get busy. The Jacuzzi isn’t too bad but not that bubbly. There is some construction accross the road but that never really disturbed us. All the staff are very friendly and despite the early mistakes were always wanting to help. We were always made to feel very welcome. Singapore is magnificent place and this is a magnificent hotel if not for a few hiccups. I would certainly give it another go

We were in Juli 2008 for 3 nights in the standard rooms. The achievement at the price is very good. Rooms are quiet. The cigarettes and kitchen smell is disturbing by the air conditioning system in the bathroom.

We stayed at this hotel by default but it was a nice interlude to an horrific journey during the Qantas engineer strikes. Our room was very clean and spacious (we weren't on an Exec level which seem to be smaller). The bathroom well appointed and a good walk in wardrobe complete with ironing facilities. Breakfast buffet was at a high standard and the restaurant was not overcrowded so very relaxing. We enjoyed evening drinks outside overlooking the river which was lovely and not too hot. I recommend catching a water taxi up to Clarke Quay for dinner - the hotel will book for you and it is a peaceful and cheap source of getting around. Overall only there for a short time but very pleased with the standard.

This was the one 5 star hotel I stayed at on my trip to Singapore. The lobby was top notch but my room a bit worn - chipped furniture - but otherwise the rooms and service were fine. The pool was also quite nice and very clean, though not that big. What really got me was the lifts. In order to get to my 15th floor room I had to insert my room key then press the floor number in order for the lifts to work (for what I assume are security reasons). Quite a few times I did this, the doors to the lifts closed and I was stuck in there for a minute or two before the doors opened again and I had to repeat the process. I found this quite scary, particulary as, as with most lifts, the aircon in the lifts wasn't great. I jumped out of lifts looking freaked out quite a few times and saw a number of other people bursting out of lifts looking freaked out and trying to get out as fast as possible. So if you are claustrophobic at all, this definitely is not the place to stay.