Habita is an amazing hotel located in a cool and central neighbourhood in Mexico city. From the moment we arrived to the moment we left we were treated like royalty. When our taxi arrived at the door the doorman were waiting to take our luggage and welcome us to the hotel. When we checked in at reception we were upgraded from a standard room to a superior and when we asked for a late check out at 5pm on our final day we were not charged. The hotel is beautiful with tasteful minimal style rooms, a great rooftop bar, nice (but small) pool area and a great ground floor bar & restaurant serving top class food and a good selection of wine. This all made for a really enjoyable stay and by far the best experience we had in Mexico. What most impressed us overall about Habita was the friendly and excellent staff. Everyone seemed genuinely friendly and happy and all were incredibly nice. Nothing that was asked for was too much trouble and the service in the bar, restaurant and at reception was fantastic. For this I imagine that management deserves a lot of credit and this hotel refreshingly seems to be really well managed. Finally for the location, style, service, food and rooms the hotel is very good value for money particularly if you book online.

We stayed at Habita for 4 nights in August 2007. This is a modern boutique hotel and you would have no idea you were in Mexico by the decoration and style of the hotel --however the micro-lobby did have a bottle of tequilla, limes and glasses set up for guests to have shots (gratis) while they waited for the elevator which we thought was a nice local touch! The staff seemed very young but eager to be helpful--they arranged for a small group tour for us to the pyramids with almost no notice (worth it) and gave us maps, ordered taxis etc with a smile. We loved the boutique-y modern rooms & friendly staff and would recommend Habita to someone who likes cool & fashionable hotels though for our next trip to Mexico City we'd probably stay in a hotel that was a little less slick and had a little more soul of the city.

If I had written this review before check-out Habita would have, without doubt, received five stars. The room (we stayed in a middle-range one) was large by normal standards, well decorated, with an incredibly comfortable huge bed and a well-stocked bathroom. All the service we received was exemplary and the food and drink were good quality without being too crazily priced for a high-end hotel (buffet breakfast is not included in the room price but is US$12 and actually worked out slightly cheaper than eating the same at a local cafe). So we were pretty impressed - until we got our bill which revealed a number of underhand tactics. Firstly, the exchange rate offered is extremely poor even by hotel standards (we were given 11 pesos/dollar when the official rate was 10.2) So if you want to pay your bill by credit card or in pesos cash you end up paying nearly 10% more. The only way of avoiding this is if you pay in US$ cash - but as the rooms are about US$200 you're looking at a carrying a pretty hefty amount of cash around. Not a particularly pleasant prospect in Mexico City (in the end we never felt threatened but had been given loads of warnings about robbery etc before we arrived and hence avoided big wads of cash). Secondly - there are a load of things left out in the bathroom like an Evian atomiser spray and bottled water alongside the sewing kits/shower caps etc. A nice touch we thought, until at check-out we realised the sprays were US$10 each and the water was also chargeable (incidentally, we did check the minibar menu and checked for price tags on all of the items and there was no indication they were not complimentary). And finally, we asked reception to book a tour to Teotihuacan for us as we realised it was going to be tricky getting up there independently. We were given a price, but when we got the bill we found they had charged us a percentage commission on top of the price agreed. This was not mentioned when we booked it, and seemed like a rather odd practice - surely it should be the tour company paying the hotel commission for getting them custom, not the customer? Anyway, to cut a long story short we raised all of this with the manager when we got the bill and he basically said many guests had complained about the underhand charges, admitted it was 'unclear' the items were not free, but despite this would not budge on removing any of them from the bill. So a pretty unsatisfactory outcome. Overall I would recommend anyone staying at Habita to try and enjoy their stay but be aware they are likely to get stiffed financially.

The service & care I received was amazing. The Hotel is very trendy and has a boutique hotel feel to it. I loved coming into my room and having music play in the room speakers. The hotel is located in Polanco which is a very nice & upscale neighborhood in Mexico City. Breakfast in the morning was very good, fruits were fresh & the ambiance was nice. This was included in our room rate! I recommend this hotel to anybody that wants to stay in a non resort like hotel & in walking distance to the many luxury shops in the area.

We stayed 2 nights at the habita in Mexico City. We booked through Expedia a Queen size bedroom. But as this room was really small and there was no view at all (wall ¡¡), we asked for another room. They changed us to a king size bedroom without additional charge an no problems at all. This room was bigger and the bed was really good. The first problem was breakfast. Expedia mentioned that it was included, but the hotel did not know about that and didn't want to discuss the matter. The service at breakfast was slow and not friendly at all. The second problem was checking out. Our bill had additional charges from the minibar though we didn't have anything. They explained that the botteled water had a cost. After 3 weeks travelling Mexico and stayed in 5 star hotels we were really astonished to hear that. There were other charges on our bill we couldn't explain ourselves were they came from. They cancelled one charge but we found tips we never signed for. Though we speak spanish quite fluently, we gave up trying to get an explanation for the charges. So do check your bill!! We really would like to thank RAMON. He was very friendly and helpful with our luggage. Would be great if all the staff was like him. We would stay there again. We told the hotel about the bill problems and friendliness of the staff and hope, that they will improve their services in the future!