Reviews are ordered by language and date with a maximum of 25 reviews.
Wonderful
| Average rating: |
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4.9 |
Guest name: Benno2, Birmingham
Guest type: Honeymoon
stayed in Jun 2008
I cannot understand the awful review written about this hotel. We stayed there on our Honeymoon and were in awe of the place from start to finish.
Sun City is fairly small if you can be bothered to get up and walk around to experience it's delights, beautiful golf courses, fantastic wildlife from exotic birds to the local monkeys and so not at all far from the rest of Sun City, and is definately well worth getting lost!
The service we experienced throughout South Africa was second to none and the Palace was no exception. We tried the breakfast which was outstanding, there just isn't enough time to try the huge array of dishes on offer. We also tried the afternoon tea which was a real treat. Everyone who worked there couldn't do enough for us and I would definately definately recommend this hotel which was a perfect start to our honeymoon!
My ratings for this hotel are:
5.0 Check in / front desk
5.0 Value
5.0 Service
4.0 Rooms
5.0 Location
5.0 Cleanliness
Fantastic Hotel
| Average rating: |
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4.7 |
Guest name: Shawu, Merseyside, England
My ratings for this hotel are:
4.0 Check in / front desk
4.0 Business service
5.0 Value
5.0 Service
5.0 Rooms
5.0 Location
5.0 Cleanliness
Agree with negative reviews below
| Average rating: |
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2.3 |
Guest name: iha, amsterdam
Everywhere I went in South Africa the service was much better than Europe - except this hotel, where the service was atrocious. The staff are polite, but they just don't respond to the most simple of requests! (3 phone calls, 3 face to face requests, 1.5 hours, losing my temper and requesting to check out just to get the beds separated).
Even discounting the above this hotel is really overpriced, and a 10 minute shuttle bus ride away from the action of Sun City. You can get better rooms for less money in the other hotels I heard.
On the other hand I must add that the breakfast is absolutely incredible - not to be missed, even if you're staying at another hotel.
My ratings for this hotel are:
2.0 Check in / front desk
2.0 Business service
1.0 Value
1.0 Service
3.0 Rooms
3.0 Location
4.0 Cleanliness
Excellent Hotel - Really Impressed
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5.0 |
Guest name: macfairb, Teesside
My ratings for this hotel are:
5.0 Check in / front desk
5.0 Value
5.0 Service
5.0 Rooms
5.0 Location
5.0 Cleanliness
Complete letdown, ruined our holiday
| Average rating: |
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1.2 |
Guest name: WorldwideTraveller0, Manchester
This hotel was an overrated, overpriced disaster from start to finish.
I've been to Sun City before and I was returning with friends to celebrate a special birthday. The Palace was a complete letdown, our money was totally wasted - much better to get a decent room at Cascades, near to the action, than this place.
What I can't understand is:
1) How this hotel EVER got rated as 5 star when you have to get a bus to the gym
2) How this hotel is supposed to be a 'Leading Hotel of the World', yet the Guest Services Team are rude and unhelpful (see my friend's review about being locked out of his room)
I would go to Sun City again, but I would NOT stay at this hotel. I would rather pay the same money for a much nicer room at Cascades AND be nearer to the resort's facilities, so I don't have to wait 15-20 minutes for a shuttle every time I want to do anything!
My ratings for this hotel are:
1.0 Check in / front desk
1.0 Business service
1.0 Value
1.0 Service
1.0 Rooms
2.0 Location
1.0 Cleanliness