I found this on SPA Finder, and cross referenced with Small Luxury hotels. I filed formal complaints to both. This place is a DUMP. There are busloads of people in the Thermal baths that the hotel has to share with the locals, many of whom are very old or have skin ailments cured by the waters. Lots of screaming children, the place is packed and only separated by a thin wire fence. The pool area has cheap plastic chairs and the sauna is worse than any city gym, its like a small trailer with sticky plastic seats. Treatments are only so-so, and sheets instead of walls ensure that the groaning old person next door going on about his ailments during his treatment can be well heard. Food is dreadful, but perfect for those on a no sodium, low oil diet. There is no decent italian restaurant or cafe within walking distance. Speaking of distance, a very expensive car service from the local train station made for a hellish and very expensive journey from London (plane, two trains and a two hour taxi ride). The hotel is isolated, so apart from sitting and watching the ill get their cure on, there are NO other facilities. No art, just a cheesy "antiquities" store with miniature bronze repros of famous sculptures. Evenings can be spent in cheap plastic chairs listening to Liberace style music, or playing charades in the lounge. If you've never been to a spa, this may all sound appealing but I cannot understand how this place stays open - but of course the older clientele love it; they go every year. Tables of 60yr old+ clients go yearly for the cures. And of course, physically challenged. if you dont fit into either group I would advise you to spend your money elsewhere. ANYWHERE else.

bellissima struttura , camere grandi e ottima pulizia...le terme sono molto belle e curate forse unico difetto prezzi veramente alti

I found this hotel because it was written up in Conde Nast magazine. My travel agent had never heard of it, but booked it for us anyway. My family (husband and 3 girls under 13) were travelling through Tuscany. This was a totally unique and memorable stop for all of us. The hotel grounds have a simple elegance. Our room was clean, but fairly plain. This might have been because we needed a room for 5 people. I am not complaining in any way. It just wasn't anything special. The pools were incredible. Quite an experience! (Note that they do not allow children in most of the pools). The restaurant was excellent and a typical European many-houred affair. So relaxing!! The staff was totally accomodating, even though we knew very little Italian. The spa was such an experience. Wonderful! Don't miss the natural hot springs that are up the road! While it is a little difficult to find, (not the typical American signage) They are amazing. Get there early though, (7 am) as it fills up fast!

I found this hotel because it was written up in Conde Nast magazine. My travel agent had never heard of it, but booked it for us anyway. My family (husband and 3 girls under 13) were travelling through Tuscany. This was a totally unique and memorable stop for all of us. The hotel grounds have a simple elegance. Our room was clean, but fairly plain. This might have been because we needed a room for 5 people. I am not complaining in any way. It just wasn't anything special. The pools were incredible. Quite an experience! (Note that they do not allow children in most of the pools). The restaurant was excellent and a typical European many-houred affair. So relaxing!! The staff was totally accomodating, even though we knew very little Italian. The spa was such an experience. Wonderful! Don't miss the natural hot springs that are up the road! While it is a little difficult to find, (not the typical American signage) They are amazing. Get there early though, (7 am) as it fills up fast!

I stayed in this hotel during the first week of september. Normally I choose my room in five-star hotels and this hotel is ... perfect. The Hotel is wonderful with an amazing location. The service is excellent with staff willing to make your stay confortable. in this season it's possible to eat near the natural pool of spa. Rooms are quite spacious. The spa is wonderful too. The relation beetween quality and price is great!. I'll stay the next year.