Reviews are ordered by language and date with a maximum of 25 reviews.
Service above and beyond the call of duty
| Average rating: |
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4.5 |
Guest name: lancabe, Shenandoah Valley, Virginia
We rolled into Great Falls on a spare tire, having blown out a tire earlier that day on our cross-country trip. The hotel manager went way beyond what we would have asked or expected - he called around to find a reliable tire shop that had what we needed, persuaded them to take care of us first thing the next morning, picked up my husband when he dropped the car off for service and brought him back to the hotel for breakfast, and took him back to the shop to pick up our car when it was ready.
Overall, the service otherwise was friendly, prompt, and competent.
The rooms were clean and attractive. The beds were very comfortable. And our window looked out on the Missouri River - nice view. There is a very nice trail along the river for several miles, perfect for a morning walk or run. Great Falls seems to be a friendly city - everyone I met smiled and said hello.
If we go to Great Falls again, we wouldn't think of staying anywhere else.
My ratings for this hotel are:
4.0 Check in / front desk
4.0 Value
5.0 Service
4.0 Rooms
5.0 Location
5.0 Cleanliness
A lot better 2nd experience at La Quinta
Guest name: foxyrancher, Alberta
My second time staying at La Quinta in Great Falls. I can honestly say that it was better than 2 Years ago. We only stayed 1 night on a business trip, but check-in was quick and friendly. Also, it has definately had some improvements. Our hotel room was alot cleaner and so was the pool and the hot tub.
Our room had 2 queen beds facing the river. It was nice, but not sure if it was worth the extra money to face the river. The other view on the other side is a brewery warehouse. The executive suites with balconies would be lovely facing the river though.
The gym had newer equipment and the dry sauna was working this time. I booked on lq.com, but remember to check on their website for weekend deals. Sometimes they have rooms as low as $75 a night during a Fri, Sat, or Sun stay. But not during the week. Oh Well. It was a business trip.
The only negative thing I can say about it was its maybe a little more more than the Holiday Inn Express, but it does have a pool and a hot tub. And if you have kids, thats a factor that they like!
Oh and the breakfast is pretty good. Waffles, egg and sausage combos, english muffins, cold cereal, yogurt and juices. Its was well maintained and housekeeping kept the tables cleaner than before. But again this was during the week. I'm sure the weekends get alot busier.
I even got a email from the Manager the next day to find out how my stay was, and if I couldn't rate it above average, to tell him immediately.
Nice place with great location
Guest name: Docmarx, Texas
Guest type: Honeymoon
stayed in Sep 2007
We enjoyed our stay at the La Quinta in Great Falls. The rooms were typical 21st century hotel rooms, but very clean and attractive with comfortable beds and pillows. I liked the pattern on the bed spreads, which continued the river theme of the hotel. The staff was very friendly and helpful, and the hotel was quiet and restful.
This hotel has some nice amenities, too. The pool area and hot tub were clean and nice, with a door opening outside to the river walk. The included breakfast was mostly cold items, but included some hot things too including little egg patties in an omlette style. Good doughnuts. The adjacent pizza place was great, and we also had a nice meal at the Applebee's just up the street.
The outstanding feature of the La Quinta is the location along Great Falls' beautiful river walk. We enjoyed sitting out and watching the sunset over the Missouri one night, and on our last morning we took a walk and saw Canada geese flying overhead.
Nice place -- recommended!
Dogs welcome in every room.
Guest name: Elonole, North Carolina
Guest type: Honeymoon
stayed in Aug 2007
We stayed here two days beginning 7/6/07, and our experience was OK. However, I noticed several dogs in the hall and heard another dog bark in one of the non-smoking rooms down the hall from our room. Upon checking out I asked which rooms the dogs were allowed in? The reply was "dogs are allowed in all the rooms."
Had I known that I might possibly have had to sleep in a bed that a dog slept in the night before I would not have made a reservation there. Guess I'll have to check into the "pet policy" of hotels a little closer in the future.
poor housekeeping
Guest name: Wrenhouse, washington
Guest type: Honeymoon
stayed in Sep 2006
Ours was an unfortunate stay at the LaQuinta in Great Falls.
We arrived early evening without a reservation and took the last non-smoking room available for the night. The front desk was efficient and friendly, but for our stay that's where it ended.
( Dear reader, let me tell you now- I'm not a super clean freak!)
We quickly stashed our luggage in the room and headed to the great pizza place next door.
After coming back late from dinner and upon closer inspection of the room, we found the housekeeping sorely lacking. The shower had not been wiped clean- hairs and water puddled throughout. Smears on the mirrors etc. The dark green carpet clearly hadn't been vac'd in a while- toenails, food crumbs and lint all visible. The towels had been changed out, but the sheets looked marginally clean and some of the pillowcases definately hadn't been changed. (We were exhausted, so we just put towels over the pillows and collapsed.) The electrical outlet plate near the sink was loose from the wall. The clock radio/alarm was unplugged when we arrived and we found out why- when we plugged it in and cleared it so the alarm wouldn't go off- but it did- at 2:00AM. We unplugged it too. The coffee maker had seen better days-
My husband went down in the morning to use the computer- something was wrong with their internet access- no one could figure out how to fix it.
Breakfast was what you'd expect at this type of motel accomodation, though again cleaning was marginal if non existant. There were (old)smears etc. on the serving equipment.
As seasoned travelers, we always use earplugs. We suggest others do too- right across the street from the motel, the train comes blowing through around 6:00 am.
I did fill out the feedback form that had been left in the room and I handed it to the clerk after I checked out. She mentioned something about comping the room, but my list was so long and by then I needed to get on down the road, I didn't stay to go through it all with her- I felt they would know how to give me a credit on my Visa if they were really concerned about comping for their customers' bad experiences. I put my email address on the card as well, but haven't heard a word from them.
I have never, in all the times I've used Trip Advisor, felt compelled to write a review- and I have always wondered about the one or two sour reviews amongst all the glowing reports, but this was my poor experience at the La Quinta in Great Falls and I won't return!