Good hotel - only stayed night. Location good. Room large with comfy beds, microwave, fridge, large bathroom. No complaints about this hotel. Didnt eat breakfast here and never used the pool

When our soccer team had a tournament in Kamloops, the team manager reserved a block of rooms at the Thompson for $139 which included breakfast. I phoned to confirm the reservation with my visa number, and I was assured that yes, breakfast was included. Upon arrival, we were informed that the breakfast deal was not going to be honoured, but the price would be lowered by $10 per night (breakfast was $10 per adults, $5 per kids). I complained and the staff said I would have to talk to the manager of the hotel the next morning (and to be fair, they felt badly and were nice about it). When I spoke to the manager the next morning she was polite but a bit condescending, and I was told that she couldn't find enough staff, so we would end up being unhappy with the service (though part of the breakfast was self-serve) and that's why they reneged on the deal. So I guess if I PAID for my breakfast, and got bad service because of lack of staff, that would be OK??

A one night stay during our trip from Calgary to Vancouver. Other hotels visited on the journey were · Mount Royal Banff · Amethyst Jasper · Sandman Hotel Calgary · Quality Vancouver We arrived at the Thompson round 5pm on a very hot night so were grateful to leave the porterage in the care of the very friendly female assistant manager & her ‘two lads’ who dealt very well with the bags. It seems that the lads farther & grandfather were porters at the Thompson & the task has been handed down – I like things like that – this hotel is going to be interesting. Rooms were the best on our tour. Rated as ‘Gold Leave’ to those of you on the Rocky Mountaineer , those who were not gold leave – you are next door at the Executive – those of us on the Travelsphere Coach were very happy to be at the Thompson As I say the rooms were really good, freshly decorated, immaculate bathroom, & a ‘welcome guide’ that must be read – AND I MEAN THAT. You will discover in the guide that at the Thompson they have a mission statement – they are committed to delivering a spectacular guest experience ( that’s good) – but at a small price :- · If you smoke in the room here is a $250 ‘recovery charge’ – that’s good isn’t it – sorry smokers you are banished to the rear of the car park. · If you turn on the fridge there is a small charge, · The laundry @ the Thompson must be popular – they tell you in the guide that you are allocated 4 x bath towels ($15 each) , 2 x hand towels ( $7 each) 2 x face clothes ( $4 each) 1 x bathmat ( $15) eight pillows ($40 each) 2 x robes ( $35 a piece) and blankets at $60 each – so make sure you check what you have otherwise a charge will come your way. At the Thompson they CARE – that means they Communicate, Anticipate and Respond Enthusiastically – I love this place. Staying at the Thompson according to their room guide is the Upside of Staying Down-town. It looks like the manager has been on a customer service course & has taken everything on board. There is swimming pool & gym off reception & a games room with mostly free vend games such as air hockey, football, arcade games – really good. As for food – we had a good meal at the Frogg & Sud ( franchise pub) across the street & in the morning a nice muffin & coffee from ‘Zacks’ a few minutes walk away. WARNING – those of you o a coach tour – remember those porter lads – well they weigh your bags in & out ( perhaps to check for a stray Thompson pillow) – the lightest wins a price as does the heaviest. They come on the bus on your departure & announce the results – all good fun – or is it ? Either way the two lads & the nice female assistant manager stand n the pavement & wave you off – you al come back again now. The Thompson – an experience , Kamloops – much better than I thought – take a walk by the river you will be surprised & it will give you an opportunity to have free smoke.

We chose this hotel because it looked to be in a nice quiet spot. What you don't see from the web site is that it's not far back from the freeway and, if you had a room facing in that direction, I would imagine you would get quite a bit of traffic noise. There is nothing wrong with the rooms - just a bit basic - but it is an older hotel and looking a bit tired with creeky hallways and thin walls. When we were there it was almost empty but, we were told, when the train is in it is full and I would imagine you would get quite a bit of noise from the hall and between rooms then. The main reason we would recommend staying in town though is that you need to go all the way back in there to eat. Yes, there is a restaurant at the hotel but the prices are truely outrageous - they obviously don't want you to eat there - which nobody did on the night we stayed. If you did eat there I can't imagine it would be very fresh with such low turnover. So, after a long day of driving, you have to drive another 20 minutes or more into Kamloops and back to eat. We agree with a previous reviewer though. Ric's Grill in Kamloops is great. I really pleasant surprise in a fairly uninspiring town. Breakfast was very reasonably priced and, although it just arrived at the table in the bar in what is basically a box, it was tasty and adequate.