My wiife and i had booked the hotel a month prior through a website. When we arrived we were informed they were full and they had put us in another hotel down the road despite the fact I had pre-paid. They had not bothered to contact us even though they had all of our contact details. When we arrived at the alternate venue (which could be described as a very cheap budget hotel) we were put into a room with no ammenities (no bathroom, no fridge nothing but a bare room and a bed). The Grand Chancellor did not offer to refund our money despite the new accommodation being less than half the cost of the money I had pre-paid. I returned to the GC and put on a huge stink. They found us a room but for the remainder of the stay the reception staff were rude and the room itself was very run down and ordinary. I would never go near the place again and would caution anyone else from doing so. The place is 'Grand' in name only.

My wife and I stayed here about 2 years ago and it was okay. We needed to stay in the city for the weekend so we decided to give it another go. The weekend rates are very competitive. The hotel has received quite a good upgrade since our last stay. The bedding was all new and the staff seemed to be more on the ball than last time. Would definately recommend this hotel now.

Despite the hotel being paid up-front three months before arriving, we had to provide photo ID plus $100 cash deposit per night (for incidentals) to the distinctly unhelpful and unfriendly front of house staff before we were even given our room key. They claimed this is their policy and stated on their website but we still can't find it anywhere. When we asked to speak to the manager we were told he was on his lunch! Eventually some young girl appeared to deal with us. We were offered no help with our bags and not even given a map of the city this despite the fact that we were from the UK with accents to match, perhaps this was because we arrived in tourist shorts and t-shirts with the obligatory Aussie hat. On the second day one key to the room had been deactivated and we had to ask for it to be reinstated only after the receptionist had checked that we had indeed paid for the second night. We warned the reception staff that we would be checking out at 6am and would they definitely have our $200 for us; no problem the one helpful receptionist said. When we tried to do that there was only just enough cash in the till ro reimburse us - nearly down to coins. It seemed like we had a note in our file warning the receptionist that we were awkward customers as he was shaking when he handed us our deposit. Room was adequate, if bland and no balcony but the lack of power in the shower once you'd managed to get it to the right temperature meant it was impossible to shower within the recommended four minutes and this is supposedly a 4 1/2 * hotel. Their "health and fitness suite" comprised of three machines and some weights plus water cooler; a cold pool and a lukewarm spa. Will we stay here if we're ever back in Brisbane, absolutely no chance. This hotel may be aimed at the business market, it certainly isn't interested in tourist trade.

The Grand Chancellor is a very average and not very well maintained hotel just outside the CBD of Brisbane. Reception staff were not very helpfull and in general very uninterested. No other staff, like bell boy, concierge was around. The room was OK in size, but has seen better days - lots of little damage, but clean. Bathroom was severely dated and had lots of damage, like cracked wash-basin, broken tiles, molded door etc. What was worse was the lack of sound insulation to the corridor - you could hear every step and door loud and clear in the room. The hotel is located next to a park, but quite far out of the centrum of the city (CBD). We choose the hotel based on the price on Qantas.com.au, but we should have paid a little bit more for a better and more centrally located place.

This is not a 41/2 star hotel! Hello - earth to staff, you are in the HOSPITALITY industry. When I asked questions at the front desk they seemed more put out than hospitable. Crack a smile on arrival guys, it can't hurt. The rooms have the feeling of being refitted on a very tight budget. Not to mention the bathroom which was so small that the entire floor got soaked by the shower. Mopping it up myself each time used the spare towels which makes a mockery of the current 'save water and reuse the laundry' campaign within the hotel. I felt the service was basic and front desk downright unfriendly which is ridiculous - this hotel needs a major rejuvination - I've stayed in Brisbane for business at the Ibis which i think is a 3 star and it outrated this hotel BY FAR.