This was the second time we stayed at Lucerna. Though the rooms were a LOT cleaner this time, the restaurant food, again left a lot to be desired. However, everyone speaks English and they go out of their way to be helpful. On our last night stay, they had a sewage problem, and the smell was just awful. It is definitely not a 4 or 5 star hotel as they claim they are.

Nice enough hotel. Staff are wonderful, and all speak English. Actually the best staff I've ever had in Mexico. Room was average, but the AC worked great and that's real important in Aug. The problem with Lucerna is the restaurants. Crazy overpriced, and food was not good at all, ever. Location could also be a problem unless you have a car. There is little in the way of restaurants or bars within walking distance

My husband, myself and our spainish speaking son in law all checkeed in to the Lucena on Monday 27 th of June for a two night stay. We didnt expect much since this is a boarder town. As a rule boarder downs are not the best areas. But boy oh boy were we surprised. The room was very clean. Bathroom could of used a little upgrading. But the pools yes two of them were a real treat. It was 112 degrees and to lay by the pool and have some great drinks was a real fun. The resturant was heaven We ordered over the two days all kinds of goodies and were never disapointed. I would return again anytime. The people were all VERY friendly and helpful. Everyone spoke english so there was no problems or misunderstanding. Didnt even get to use our son in laws language skills (grin)