Hi all, I went to stay in Napolen on Kent for 1 month for the serviced apartment room (with "balcony" and kitchen included). The room is good for value - spacious, complete kitchen facilities, and even have 1 movie channel, and wireless internet (for extra $$). The only thing broken when I went was the dishwasher but I hardly use it. The worst thing is the cleaning service which is done weekly. One time, the room's carpet is dirtier than prior to cleaning. I found a ball of dust left in the corner of the room. Another time, they did not clean the room whatsoever - I complained because I needed new towels - the next day, the towels came but nothing else get cleaned. The cleaners have never also removed the dirty towels (no idea why?) but at one time I had 6 bath towels (not including floor mat and face towel). Overall great place for money. But I would not recommend for long stay.

We booked this hotel based on previous reviews and requested the studio apartment - plenty of space and a balcony. The overpass is literally over the top but we did not hear any noise from the traffic. Great location and value - easy walking distance to Darling Harbour, The Rocks, Opera House and City centre with Wynyard Station a block away. Only drawback was the shower wall in the bathroom needs extending to stop the water running onto the floor. Our room was not cleaned when we arrived but this was fixed within half an hour and staff were apologetic and very helpful. The rooms aren't serviced unless you stay 7 days but towels are available from reception for $2 each. We would certainly stay here again and think the studio apartment is the way to go.

My family of two adults and two children stayed in a one bedroom apartment at this property in March. I can see why reviews have been so positive - I don't think you can find any apartment type accommodation in the CBD for the prices they charge. We paid an average of AUD $184 per night for 4 nights, and this was for essentially 4 people. However, having said this, you do get what you pay for. While the apartment was very spacious, the standard of the room was about 3 star at best - furnishing was very basic and showing wear. Kitchenette was missing some items so that we ended up with only 3 sets of certain pieces of crockery instead of the usual 4 (eg. cups). While the apartment was cleaned well when we arrived, the carpet was actually quite dirty. Sure the carpets were vaccumed, but what it really needed was a good heavy duty steam or chemical clean - or even replacement. The balcony was also quite dirty and too small to be relaxing in. Having said this, the air-conditioning/ventilation was good though. The iron, ironing board and drying rack were all in good condition and proved very handy. Water pressure in the shower was good, as was the hot water system - always hot water when you needed it, and quickly too. Bathroom was great if you are not too fussed about a bit of staining in the grouting. Water pipes made noises after use of toilet and shower, but noise stopped after a minute or so. Note that this is NOT a serviced apartment. The apartment is serviced only with stays of 7 days or longer. OK for short stay, but maybe not so good for longer stays. On day 3 we were getting tired of having to organise for clean towels and having to walk over our own crumbs on the carpet. No restaurant or cafe on site or within short walking distance, but there a small Coles grocery is just round the corner next to Wynyard train station. Service was very always very smart, professional and efficient. Nothing to fault here at all.

I booked this hotel based on previous reviews. Although the location was great, a quick walk or train ride to all major attractions, the room was disappointing. We had a 1 bedroom apartment on the 4th floor and the carpet was disgusting. The spare blankets had stains on them and the room had an overall grotty feel. Don't think I would stay there again based on cleanlieness.