It’s pretty standard. The food was great and the staff were friendly and had great English. My air conditioning was broken which made for a noisy night but I just left it off for the rest of my trip. Generally I liked the place. While I was there I was involved in an accident and the staff directed us to a nearby hospital which was fantastic. They were a little slow to order taxi’s suggesting that I just hail one from the street but not being able to speak Spanish meant that getting to my destination was far tougher. So not all that helpful. The restaurant was expensive and there’s no smoking ban so remember you might get smoke with your tappas. The breakfast was fantastic and all of the public areas were quite modern and stylish. The rooms themselves are slightly outdated as well, particularly the bathrooms. However they were clean and comfortable with a lot of space so that’s a bonus. Generally an average hotel. It’s a nice location just don’t spend too much time there and you’ll be grand.

Fairly standard hotel. Sizeable room (318) , no view to speak of, quiet, reasonable mini bar, bath/shower..etc .. TV was small CRT. Bed rock hard, and air-com worked fine. Booked queen room for ONE person, and they tried to put me in a single..they backed down when I showed them my on-line booking slip. There is a small "business centre", a PC and a printer...I myself could not get a wireless connection in my room, maybe you can. Very close to El Carmen metro, which has useful connections into the City Centre (fast, frequent and safe)..rate was reasonable at 105 euros (+17 for breakfast)

Our plane was delayed so we didn't get to the hotel until about 1.30am. Our taxi fare was 28 euro (20 mins) wich is pretty good given the time of morning. We took the metro back to the airport on the way home for 2.90 euro - the trip took about 40mins and was easy. The rooms were very nice and look the same as the photo's other travellers have put on. The staff don't speak much english, but then again, we didn't have much contact with them, so it didn't really matter. The hotel is slightly out of the centre of town, but as the metro is out the front it doesn't matter. The line takes you straight into the centre in 15 mins and passes through the stop 'Cheuca' which has plenty of fantastic bars and restaurants. The metro also closes around 2am which is great if you want a late night. Metro costs 1 euro each way. We were happy to see that all the shops in the centre are open throughout Easter, as some places in Europe totally close down leaving you not much to do. Overall, this is a very nice hotel and we'll stay here again (until we win the lottery!)

Me and my boyfriend stayed in this hotel for four days,and we loved it! The hotel was very clean,room was nice and spacious. Breakfast was a plentiful buffet selection, with good variety of food available. Metro station is just near the hotel so you can go to the city center very fast. The only thing we didn't like was the staff who barely talked english! We left them some postcards at the recepcion to send it,but they didn't !! It seemed like they don't even tray to help their guests! Otherwise, it was a great stay in lovely hotel!!

I just got back from a weekend trip to Madrid and stayed at this hotel based on the other reviews here. My spouse and I were checked in promptly and courteously and the front desk staff were courteous at all times. It is an average 3 star hotel located next to the El Carmen (Line 5) Metro. The best exit to take at the Metro station for the hotel is Raqel Mellar which is open from 0600-2140 daily. After 2140, you will need to use the exits/entrances on the other side of the Station. The journey time to the hotel from the airport is about 45 mins by Metro and you have to change twice (from Line 8 to Line 4 at Mar Cristal and Line 4 to Line 5 at Diego Leon). Our room on the 1st floor was okay though we found the TV in a somewhat awkward position (hanging from the ceiling). The bathroom was nice and shower lovely. The front desk forgot to wake us up in the morning although we had booked a wake up call so be careful. An okay hotel for the rate we got (booked through agoda.com) and about 7-8 stops on the Metro from Gran Via/Callao. We went on the Madrid Vision tourist buses which were not as good as the Barcelona ones (poor customer service and frequency). Have a great trip!